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Bellsouth and Att Emails error with Destination Unreachable

blarge2

When sending from our Organization to bellsouth.net and att.net email addresses the mail stops in the firewall and has an error of destination unreachable.  It stays there for several days before finally not delivering.  Bellsouth can email to us just fine, but we cannot reply or start a new email thread.  Has anyone else seen this or might point me in the right direction of what to do?



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  • 0

    Check your mail client settings in the XG, are you using MTA or native? Try disabling the mail rule and see if the traffic goes out your general rule then check your mail settings userid, password service tyoe etc.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v20.0.2 MR-2

    If a post solves your question please use the 'Verify Answer' button.

  • 0

    Blarge2,

    connect to XG advanced shell and check awarrensmtp.log and awarrenmta.log (it depends if you are using legacy or MTA) under /var/tslog. Inside the files you should find the reasons why the messages are not delivered.

  • 0 in reply to rfcat_vk

    I am using MTA.  I have disabled scanning of outbound email and it still fails.  

  • 0 in reply to lferrara

    I searched the awarrenmta.log and found this.  The time is off, but I think that is a configuration goof on my part.

    INF Feb 26 16:02:54 [0xc003657b]: Request: 'RCPT TO:<xxxx@bellsouth.net>'
    INF Feb 26 16:02:54 [T___WORKER]: Profile is not configured for 'xxxx@bellsouth.net'
    INF Feb 26 16:02:54 [T___WORKER]: header[2] = 'To: "xxxx@bellsouth.net" <xxxx@bellsouth.net>
    INF Feb 26 16:02:54 [T___WORKER]: Profile is not configured for 'xxxx@bellsouth.net'
    MSG Feb 26 16:02:54 [0xc003657b]: S='me@mydomain.org' R='xxxx@bellsouth.net' Subject='test' Size='21523' Status='Mail has been queued for delivery.'
    INF Feb 26 16:02:54 [T___WORKER]: Profile is not configured for 'xxxx@bellsouth.net'
    INF Feb 26 16:02:54 [T___WORKER]: header[2] = 'To: "xxxx@bellsouth.net" <xxxx@bellsouth.net>
    MSG Feb 26 16:02:54 [0xc003657b]: [0xc003657b0] FROM: me@mydomain.org , TO: xxxx@bellsouth.net
    INF Feb 26 16:02:54 [0xc003657b]: Resolved A record for domain 'bellsouth.net': '216.77.188.73'
    MSG Feb 26 16:03:14 [0xc003657b]: S='me@mydomain.org' R='xxxx@bellsouth.net' subject='test' Size='21523' Status='Destination Unreachable.'
    INF Feb 26 16:06:00 [T___WORKER]: Profile is not configured for 'xxxx@bellsouth.net'
    INF Feb 26 16:06:00 [T___WORKER]: header[2] = 'To: "xxxx@bellsouth.net" <xxxx@bellsouth.net>
    MSG Feb 26 16:06:00 [0xc00312ac]: [0xc00312ac0] FROM: me@mydomain.org , TO: xxxx@bellsouth.net
    INF Feb 26 16:06:00 [0xc00312ac]: Resolved A record for domain 'bellsouth.net': '216.77.188.73'
    MSG Feb 26 16:06:20 [0xc00312ac]: S='me@mydomain.org' R='xxxx@bellsouth.net' subject='Test' Size='21435' Status='Destination Unreachable.'
    INF Feb 26 16:18:14 [T___WORKER]: Profile is not configured for 'xxxx@bellsouth.net'
    INF Feb 26 16:18:14 [T___WORKER]: header[2] = 'To: "xxxx@bellsouth.net" <xxxx@bellsouth.net>
    MSG Feb 26 16:18:14 [0xc003657b]: [0xc003657b0] FROM: me@mydomain.org , TO: xxxx@bellsouth.net
    INF Feb 26 16:18:14 [0xc003657b]: Resolved A record for domain 'bellsouth.net': '216.77.188.73'
    MSG Feb 26 16:18:34 [0xc003657b]: S='me@mydomain.org' R='xxxx@bellsouth.net' subject='test' Size='21523' Status='Destination Unreachable.'
    XG310_WP02_SFOS 17.0.0 GA# INF Feb 26 16:02:54 [0xc003657b]: Request: 'RCPT TO:<xxxx@bellsouth.net>'
    /bin/sh: INF: not found
    XG310_WP02_SFOS 17.0.0 GA# INF Feb 26 16:02:54 [T___WORKER]: Profile is not configured for 'xxxx@bellso
    uth.net'
    /bin/sh: INF: not found
    XG310_WP02_SFOS 17.0.0 GA# INF Feb 26 16:02:54 [T___WORKER]: header[2] = 'To: "xxxx@bellsouth.net" <xx
    xx@bellsouth.net>
    > INF Feb 26 16:02:54 [T___WORKER]: Profile is not configured for 'xxxx@bellso
    uth.net'
    > MSG Feb 26 16:02:54 [0xc003657b]: S='me@mydomain.org' R='xxxx@bellsouth.net
    ' Subject='test' Size='21523' Status='Mail has been queued for delivery.'
    > INF Feb 26 16:02:54 [T___WORKER]: Profile is not configured for 'xxxx@bellso
    uth.net'
    > INF Feb 26 16:02:54 [T___WORKER]: header[2] = 'To: "xxxx@bellsouth.net" <xxx
    xxx@bellsouth.net>
    /bin/sh: syntax error: unexpected newline
    XG310_WP02_SFOS 17.0.0 GA# MSG Feb 26 16:02:54 [0xc003657b]: [0xc003657b0] FROM: me@mydomain.org , TO: h
    xxxx@bellsouth.net
    /bin/sh: MSG: not found
    XG310_WP02_SFOS 17.0.0 GA# INF Feb 26 16:02:54 [0xc003657b]: Resolved A record for domain 'bellsouth.net'
    : '216.77.188.73'
    /bin/sh: INF: not found
    XG310_WP02_SFOS 17.0.0 GA# MSG Feb 26 16:03:14 [0xc003657b]: S='me@mydomain.org' R='xxxx@bellsouth.net
    ' subject='test' Size='21523' Status='Destination Unreachable.'
    /bin/sh: MSG: not found
    XG310_WP02_SFOS 17.0.0 GA# INF Feb 26 16:06:00 [T___WORKER]: Profile is not configured for 'xxxx@bellso
    uth.net'
    /bin/sh: INF: not found
    XG310_WP02_SFOS 17.0.0 GA# INF Feb 26 16:06:00 [T___WORKER]: header[2] = 'To: "xxxx@bellsouth.net" <xxx
    xxx@bellsouth.net>
    > MSG Feb 26 16:06:00 [0xc00312ac]: [0xc00312ac0] FROM: me@mydomain.org , TO: x
    xxxx@bellsouth.net
    > INF Feb 26 16:06:00 [0xc00312ac]: Resolved A record for domain 'bellsouth.net'
    : '216.77.188.73'
    > MSG Feb 26 16:06:20 [0xc00312ac]: S='me@mydomain.org' R='xxxx@bellsouth.net
    ' subject='Test' Size='21435' Status='Destination Unreachable.'
    > INF Feb 26 16:18:14 [T___WORKER]: Profile is not configured for 'xxxx@bellso
    uth.net'
    > INF Feb 26 16:18:14 [T___WORKER]: header[2] = 'To: "xxxx@bellsouth.net" <xxx
    xxx@bellsouth.net>
    /bin/sh: syntax error: unexpected newline
    XG310_WP02_SFOS 17.0.0 GA# MSG Feb 26 16:18:14 [0xc003657b]: [0xc003657b0] FROM: me@mydomain.org , TO: x
    xxxx@bellsouth.net
    /bin/sh: MSG: not found
    XG310_WP02_SFOS 17.0.0 GA# INF Feb 26 16:18:14 [0xc003657b]: Resolved A record for domain 'bellsouth.net'
    : '216.77.188.73'
    /bin/sh: INF: not found
    XG310_WP02_SFOS 17.0.0 GA# MSG Feb 26 16:18:34 [0xc003657b]: S='me@mydomain.org' R='xxxx@bellsouth.net
    ' subject='test' Size='21523' Status='Destination Unreachable.'

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