Web Appliance patience page

Question

Hi 
 i have my virtual web gateway appliance all up and running couldn't be happier with it apart from one thing 
 the patience page when large files are downloading does not display... in any browser 
 anyone have any ideas ? 
 it just hangs there until the file is downloaded then presents me with the download button

Red_Warrior · Answer

"just to clarify, when downloading large files the patience page does not always show to end users." 
 
 files larger than 800 megs have a setting in general options, depending on the size they will not be scanned as it is not possible to unpack huge files on the appliance to scan.. some files can not be scanned as well. In those cases you will not receive a patience page. 
 
 Large files, unscannable files and encrypted files would be scanned by the workstations av client as it has the resources to unpack the file and or the encryption key can be entered.

Michael Dunn · Answer

There is some complex logic for whether the patience page is displayed or not. 
 
 IIRC.... 
 The User Agent sent from the browser must include "Mozilla" (this is to try and prevent patience page from being used for non-browsers). If you have any sort of User Agent changer on your Chrome, try going back to the default. 
 
 There are a bunch of other things about file size, percentage downloaded after x seconds, mime type (we don't do patience for image/audio/video), etc. But as I recall the only thing that would be different by browser is the User Agent. Maybe caching.