Sophos DNS Protection setup issue

We have signed up, and setup as per user guides.

We have setup DNS protection as per user guide, installed the ssl cert, created locations, moved to supplied DNS servers.

However, websites are not getting blocked. The usage summary page shows total queries and policy blocks increase as we access both allowed and blocked categories, however all websites load fine without issues or blocked messages.

The active locations and site show as in use. and the DNS query count continue to rise

We have also setup a dedicated deny policy and added a few websites, these still load and are allowed without issues.

Any ideas? i have tried logging with support but because it's early access was forwarded to this community.

[edited by: Paul Sullivan1 at 9:54 AM (GMT -8) on 13 Dec 2023]