Hello,
I'm constantly facing issues with authentication services. Several times in the day users manifest that they lose internet connection and have to log in again.
Checking the firewall logs I found this.
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MESSAGE Dec 11 08:52:49 [4151353280]: (main): Starting Sophos Firewall access_server
MESSAGE Dec 11 08:52:49 [4151353280]: (main): nofile = 3072
MESSAGE Dec 11 08:52:49 [4151353280]: (add_worker): GENERIC
MESSAGE Dec 11 08:52:49 [4151353280]: (add_worker): POSTGRES_DB
MESSAGE Dec 11 08:52:49 [4151353280]: (sqlite_db_init): TRIGGER 'remove_liveuser_acc' created successfully
MESSAGE Dec 11 08:52:49 [4151353280]: (sqlite_db_init): TRIGGER 'update_datatransfer' created successfully
MESSAGE Dec 11 08:52:49 [4151353280]: (add_worker): SQLITE_DB
MESSAGE Dec 11 08:52:49 [4151353280]: pg_db_handle_get_citrix_config Total number of CITRIX Servers'0'
ERROR Dec 11 08:52:49 [4151353280]: pg_db_handle_get_user_accounting: row count: 0
ERROR Dec 11 08:52:49 [4151353280]: (start_ippool_subsys): L2TP ip pool config failed
ERROR Dec 11 08:52:49 [4151353280]: pg_db_handle_get_user_accounting: row count: 0
ERROR Dec 11 08:52:49 [4151353280]: (start_ippool_subsys): PPTP ip pool config failed
ERROR Dec 11 08:52:49 [4151353280]: pg_db_handle_get_ipsec_ip_setting: row count: 0
ERROR Dec 11 08:52:49 [4151353280]: (start_ippool_subsys): IPSec ip pool config failed
MESSAGE Dec 11 08:52:49 [4151353280]: (add_worker): IP_POOL
MESSAGE Dec 11 08:52:49 [4151353280]: ippool_free_downtime_disconnected_ip: No connection was disconnected in downtime
ERROR Dec 11 08:52:49 [4151353280]: pg_db_handle_get_user_accounting: row count: 0
ERROR Dec 11 08:52:49 [4151353280]: (start_ippool_subsys): get reserved ip pool config failed
ERROR Dec 11 08:52:49 [4151353280]: (_nvram_get): nvram_get(defaultlicenseuser): failed with -12
ERROR Dec 11 08:52:49 [4151353280]: (get_max_allowed_users): Failed to read nvram key defaultlicenseuser
MESSAGE Dec 11 08:52:49 [4151353280]: (add_worker): OTP_AUTH
MESSAGE Dec 11 08:52:49 [4151353280]: (config_client_preferences): Maximum number of liveusers allowed: 12288
ERROR Dec 11 08:52:49 [4151353280]: pg_db_handle_get_cache_configuration: Multiple rows found
ERROR Dec 11 08:52:49 [4151353280]: (config_get_parent_proxy_config): failed to get configuration
MESSAGE Dec 11 08:52:49 [4151353280]: (add_worker): OPCODE
MESSAGE Dec 11 08:52:49 [4151353280]: (uid_init): Max number of bitmaps: 1536
MESSAGE Dec 11 08:52:49 [4151353280]: (main): access_server: access_server started Successfully
MESSAGE Dec 11 08:52:57 [4151353280]: access_server: Clientless users login complete
MESSAGE Dec 11 08:52:57 [4151353280]: (CA_init): CAA iOS timeout = 120, Android timeout = 120
MESSAGE Dec 11 08:52:57 [4151353280]: (CA_init): ClientAuth initialized
MESSAGE Dec 11 08:52:57 [4151353280]: (add_worker): EDIR_SYNC
MESSAGE Dec 11 08:52:57 [4151353280]: (do_epoll): The good ep_fd=3, the bad listen_fd=21 and the ugly tlv_fd=19
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Not sure if it is related to the EAP version, but never faced before this kind of issue.
Rgds.