FTP Backup Configuration

Hello Everyone,

I am trying since yesterday to configure my backup to be scheduled using FTP on our storage.

1) I created a file path for sophos to throw its backup there on the storage

2) I enabled ftp connection on our storage and gave user a special permission to read and write on it

3) I tested the ftp connection on my computer using cmd and I was able to read and write to the storage using this path and user crendential that is created

4) When I configure the FTP backup on sophos it doesnt work it gives me backup failed due to incorrect server configuration and when I check the logs it says server connection fails. reason="Server not connected."" on sophos

5) I could not find any logs on the storage

6) the path am adding it is the full path and i tried only the last two folders that has the user permission to write on it. both did not work.

Any idea? Should I create a firewall rule?