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Sophos Connect Client loses connection

Hi everyone, I'm totally new to the Sophos topic.

We use a Sophos XG 135 with SFOS 17.5.14 MR-14-1 and the Sophos connect client for our home office employees. More and more of my colleagues are reporting connection problems. The colleagues work on a terminal server. a few times a day the Connect Client disguises the connection and thus also the terminal session. After reconnecting, it works again for a while.

The client log says that DPD cut the connection. Strangely, all colleagues dont lose the connection at the same time. 1 - 2 times throughout the day. I dont think its the internet connection in the HQ.

Since i´m new, i have to admit that i dont know exactly where to start looking.

Any tips or recommendations?



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  • I agree, or be able to edit the default ones.

    Also a note, I did not receive a case number as this was done when we were migrating our offices to XG and we had the help of Sophos Professional Services. The engineer that I was working with was the one to share the command with me.

    yes this is exactly why I didn't want to share it. Also I'm unable to send you a private message, can you send me one?

    Cheers,

    Robin