Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Automatic deactivation of VPN connection

MichalKawecki

Hi,

 

Sophos Connect automatically deactivates the VPN connection when it detects an "unstable" connection to the Internet. Unfortunately, this means that even if the automatic connection setup option is enabled, manual intervention is required. How can I completely disable this useless functionality?



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  • 0 in reply to rmk_2018

    We are also having this exact issue.  Case #8793563 has been logged.

     

    Our field devices have cellular (LTE). Our staff has reported that in long periods of transitioning between cellular to wifi/wired (inside our facility) or long periods of disconnects, this event occurs frequently and will not reconnect unless the end-user interacts and manually connects again.

  • 0 in reply to WKEIT

    Hello Wkeit,

     

    Can you please PM me the TSR from the Client that is having the problems you have mentioned. You can get the TSR from the About page of Sophs Connect Client.

     

    Ramesh

  • 0 in reply to rmk_2018

    Hello,

     

    I checked the logs and I think it the connection is not configured properly. Here is the log I see.

     

    Auto-connect not enabled on for any connections

     

    How are setting up the connection? Are you importing a tgb file or a scx file. Auto-connect can ONLY be enabled if you are using Sophos Connect Admin to enable it. So please check and then let me know.

     

    Best Regards,

    Ramesh

  • 0 in reply to rmk_2018

    You know what, mine is configured to not automatically connect. Apologies, I had made a modification a few days ago.  Attached now is the correct configuration for other staff that is supposed to auto-connect.

     

    Regarding the configuration process - I import the tgb into sophos connect admin, made modifications, saved it and then imported the scx file.2043.scvpntsr.zip

  • 0 in reply to WKEIT

    Hello WKEIT,

    Sophos Connect 1.3 is released and it is now available via your firewall via pattern update. You can go to System->Backup & Firmware->Pattern Updates and click Pattern update now to  downloaded in case it is not there already.

    Please do let us know how this new version works for you after a week of usage. Looking for feedback from customers for this new release.

    Thank you,

    Ramesh

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