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Passcode issue with Windows phones

JohnCabra

I have numerous WM10 phones starting to report they do not have a passcode (they do and have done since being built)

There have been no changes to SMC so am at a loss as to why they are starting to report they have no passcode.

If you look in the device properties it is showing

PasscodePresent

0

The only way I have found so far is a wipe of the device and re-enrolling it

Any ideas??

we are on Server version: 7.0.10 (rev 9932) though I will be updating to 7.1 tomorrow. 

 

John



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  • 0 in reply to JohnCabra

    Hi John,

    have you changed anything within your policies in the meantime which could have lead to that behavior?

    Can you please raise a support case referencing to this communication thread and get the case escalated for further analysis?

    Best regards

    Stefan

  • 0 in reply to SDU

    To keep everyone updated this is the current position from support

     

    "I'm happy announce this problem has been addressed in Sophos Mobile 7.1.6 - this is currently being tested for global availability, I'll let you know the moment this becomes available to you."

     

    John

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