Password Policy Android Work Profile

Question

Hello, 
 
 iam currently running tests for migrating my company's mobile devices from the on-premises Sophos mobile to the cloud version since the former is retired now. 
 I've stumbled into a configuration which does not seem to work in the cloud version. We are using the Android enterprise management with a work profile. 
 
 One Policy we used was to enforce some kind of display lock. Be it pattern, pin or password - doesn't matter - just has to be there. 
 In the on-premises version it does apply to the entire device - not just the work profile. In the cloud version it does only apple when opening work profile apps. Is there something iam missing or is this just a lost feature from on-premises? 
 
 On a side note: Whenever I try to go to https://support.sophos.com and then click eighther on "Login" or "Chat support" it redirects me about 7-8 times before putting me on the registration page - which i've already done. 
 
 Best Regards, 
 Flo

Qoosh · Answer

Full Device Management does not require you to go through your distributor, although this is an option that can make the enrollment process simpler for you when obtaining new devices. You can find more information on this in the following link. - Zero-touch enrollment 
 You can enroll devices in the Full Device management mode by first performing a factory reset. The following video explains a bit further. - Sophos Mobile: Android Enterprise Management and Enrollment 
 The behaviour you observed here is a little odd. Can you confirm that both devices are enrolled under the "Work Profile" management mode? 
 Florian Kieschnick said: whereas my actual work phone did require a lock according to my configuration after I kicked it out of the on-prem sophos and enrolled it into the cloud based sophos.