Android enterprise don't install application after setup

Hi, i add device into my trial of sophos mobile.
when device is ready and configured,
i see that kiosk mode are not applied and
for the installed app , i see the status "installation request sent to google", but doesn't happen. 

Someone can help me with auto install app and kiosk??

my device is a CAT rugged phone with android 12

Edited TAGs
[edited by: Qoosh at 8:14 PM (GMT -8) on 20 Jan 2023]