Android enterprise don't install application after setup

Question

Hi, i add device into my trial of sophos mobile.
when device is ready and configured,
i see that kiosk mode are not applied and
for the installed app , i see the status "installation request sent to google", but doesn't happen.

Someone can help me with auto install app and kiosk??
ty

my device is a CAT rugged phone with android 12

Edited TAGs
[edited by: Qoosh at 8:14 PM (GMT -8) on 20 Jan 2023]

Qoosh · Accepted Answer

Hi Alex , 
 Thanks for reaching out to the Sophos Community Forum. 
 Can you confirm that the Kiosk Mode configuration has "App group" specified, and the apps you're trying to install are included in the group you've selected? 
 
 Once the app installation reached this stage "App installation sent to Google" the device will need to check in with the Google Play Store for the download/installation to begin. The installation process is no longer immediately triggered by SMC but is pushed out by Google after Sophos has communicated the request.

Android enterprise don't install application after setup

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