Enrolling Device after latest update on app

Question

I am not able to enroll new devices to sophos MDM after the latest update on Sophos mobile control app which was on 15th July. Did anyone enroll a device lately? We have binded to Gsuite and enforced Emm settings from Gsuite such that when email entered from initial set up, sophos is installed and all the configurations are followed from then. But now from 16th i am not able to enroll new device. 
 I have even tried with afw#sophos. Same thing happens. Configuration is not completed and the app which is installed crashes when tried to open on both cases. 
 Any Idea???

SDU · Accepted Answer

Hi everyone, 
 the new client should be available now. 
 Please install the latest version and test the Android Enterprise enrollment again - feedback welcome. 
 Best regards 
 Stefan

Jelle · Answer

Worked on Samsung Galaxy XCover 4. 
 Difference between both devices: 
 Galaxy XCover 4: Android 8.1 (works) 
 Galaxy A5: Android 7.0 (doesn't work) 
 
 Could it be the Android version?

SFIA_IT · Answer

FYI... We've got the same problem with our UK EE LG K9s... We installed one of the handsets on the 4th of July and it was fine, trying to do it now and it just won't do it at all. 
 The phones are the same down to the latest May security update... 
 Looking at the Google Play store, the Sophos Mobile Control app was 'updated' on the 15th of July? Could there be a problem in the app? 
 I'm currently in an online chat with support and I've also submitted a ticket for the problem.

Hussain Shifadh · Answer

I am also communicating with Sophos support. I got in touch with a Global Escalation Support Engineer. According to the last update i receive, the problem is related to the android version. Their Engineers are now working on fixing the problem on application to solce the issue related to android 7 and hopefully we will get the new version soon. Will let you know as soon as i get any other update from them.

SDU · Answer

Hi everyone, 
 sorry for the delayed reply. Our development team has identified the problem and are working on a new Sophos Mobile Control Android client version which should be available during the course of the day. 
 The new app most likely will have the build version 9.0.3446. 
 There were two different behaviors we have seen so far: 
 1. Android Enterprise Device Owner enrollment does not work on Android 7 devices 
 2. Android Enterprise Profile Owner enrollment gets stuck when finishing the registration. 
 Both issues have the same root cause which does not affect all devices. 
 Best regards 
 Stefan