I signed up for the EAP but I'm not seeing the ticketing option after enabling billing sync. Additionally the customer mapping isn't working for all of my monthly customers, namely ourselves. I tried to enable billing sync on one of our customers and received an error regarding an addition object - I presume that it won't sync unless there's a Sophos line item. Does that also prevent ticket sync from enabling?
How is the list of available customers selected? I turned on debug logging for the API user and it appears that maybe we're only grabbing the procurement catalog and active agreements, but not a full customer list. We obviously don't have an agreement for ourselves in ConnectWise, but we definitely want ticketing to work.
CW Environment:
- Self Hosted
- Version: 2021.3 (93728)