First, I would like to thank the developers and staff involved in getting this plugin created. This will prove to be a very beneficial tool for us. I do have a few observations and subsequent suggestions regarding the Sophos Plugin. The observations don't necessarily need to be answered, I just wanted the developers to be aware of my experience in case this is not by design.
- Observations:
- Part of the sync errors I experienced were related to clients that were not managed or subscriptions that were expired. I had these accounts removed from our partner dashboard. After this was completed, I ran a sync in the plugin. I noticed the clients removed from Sophos Central were not automatically removed from the plugin. Since I'm familiar with the database structure in labtech, I just removed these manually.
- I enabled Tamper Protection on a few agents through Sophos Central. I ran a sync in the plugin, but the Tamper Protection info for those agents did not reflect the new changes. I tried the refresh button, but that did not update the results.
- Suggestions:
- Could it be possible to add a last contact date or last status update for each agent? I can see the last time a sync was ran, but it does not give a date of last contact/sync.
- Currently, I can only view dashboard info in the plugin per client. Will there be a way to view all clients and then filter/sort like you can in the computers view?