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getting spam messages even it should be quarantine and email are being processed for more that 12 min


One of our customers, in different times, got the same email. the mail was categorized as spam but still arrived in inbox.  I initiated a clawback to all messages.

The policy says that if it spam at any level quarantine the message.

case number: 07228653

another problem a message is being processed more than 12 min and then move to the inbox.

case number: 07232378

Someone have that problems?


Added TAGs
[edited by: Raphael Alganes at 2:59 AM (GMT -8) on 20 Feb 2024]