Sophos filtered Email to M365 - Microsoft then removing legit emails as High Confidence Phish

Question

We have many clients on Sophos filtering of email before delivery to m365

Yesterday we had several clients, where the email was "removed" (after delivery) from their inboxes and taken back to M365 quarantine as a "high confidence phish"

Essentially it was very much (all) the emails that contained a URL

I'm wondering if the Sophos modification of those URL's at the spam/virus filter end (safe links) prior to delivery, is upsetting "something" at M365 and what do we need to do to fix it?

emmosophos · Accepted Answer

Hello, 
 This issue is being investigated under XGE-28086 
 If you&rsquo;re being affected by this, please share the following in your case Details: 
 1) Queue IDs of Affected Emails: 
 Go to > Email Security > Logs & Reports > Message History > Subject (localize the affected emails and click the subject) > Raw Header and look for ES MTPS id 4PXYy06g0Kz1y9P (Usually around the 10th line) or let support which emails are being affected 
 2) Remote Access ID: 
 Top Right Corner > Click your name/Org > Account Details > Sophos Support > Turn on Remote Assistance > and COPY AND PASTE "The unique ID for this Sophos Central account is:" number 
 3) Location of the Central Account : 
 4) Mention XGE-28086 if the issue is with Mailflow or PHISH-8610 if the issue is related to Sophos Phish Threat 
 Top Right Corner > Click your name/Org > Account Details > Sophos Support > Scroll down to "This account is located in the XXXXXXXXXXXX region. 
 Regards,

emmosophos · Answer

Hello, 
 If you are being affected by this, we&rsquo;re asking you to send your email samples to Microsoft. Make sure the sample submitted has the ToC host https://xgemail.protection.stn100syd.ctr.sophos.com/ in the email. 
 Customers can send these samples by following this article. 
 https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/submissions-admin?view=o365-worldwide 
 Regards,

Sophos filtered Email to M365 - Microsoft then removing legit emails as High Confidence Phish

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