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Certificate Errors on Websites

David Ashcroft

Hi all, for the past few months we have been having issues with several certificates on random websites. The end user basically sees a message saying that the site is insecure and asks them if they want to continue. It seems that if we bypass the Sophos Web Appliance fully it seems to work correctly, and once it has worked correctly once on a PC, it seems to continue working from that point onwards, regardless of user.

We do not use HTTPS packet inspection, but we do have the Sophos Certificate pushed to all clients which is in date.

Websites doing this at the moment for example are https://gov.uk and also https://icloud.com has been doing it too.

Has anyone experienced issues like this? Is there anything I can do with the Web Appliance to narrow down more what is happening here?

Thanks very much. 



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  • +1

    Hi David Ashcroft,

    1. Were you able to access this websites before?

    2. Did you make any changes to the computer prior to this issue?

    Make sure that the Date and Time settings are correct.

    Some secure sites require the date and time match the date and time of the secure site. Sometimes, because of incorrect time, the certificates may show up as expired.

    Step 1:

    Set the Date/time correctly

    a. Just double-click on the time in the lower right corner on the Taskbar and set the time correctly.

    b. Be sure to check the time, month, date and the year. As soon as it is corrected, this will usually fix this issue.

    Step 2:

    You may even try to open the website in compatibility mode. Steps to follow:

    a. Put the URL link in the address bar

    b. Click on Compatibility tab beside the address bar

    Here is the link below for reference:

    http://www.microsoft.com/windows/internet-explorer/features/easier.aspx 

    Also refer the below link for more information:

    Warning message when a user tries to connect to a secure Web site by using Internet Explorer 7: "There is a problem with this website's security certificate"(It applies to IE8 as well)

    http://support.microsoft.com/kb/931850

    Step 3:

    Reset internet explorer settings and check if it helps.

    http://support.microsoft.com/kb/923737

    NOTE: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature gmail login.

    Hope this information is helpful.

Reply
  • +1

    Hi David Ashcroft,

    1. Were you able to access this websites before?

    2. Did you make any changes to the computer prior to this issue?

    Make sure that the Date and Time settings are correct.

    Some secure sites require the date and time match the date and time of the secure site. Sometimes, because of incorrect time, the certificates may show up as expired.

    Step 1:

    Set the Date/time correctly

    a. Just double-click on the time in the lower right corner on the Taskbar and set the time correctly.

    b. Be sure to check the time, month, date and the year. As soon as it is corrected, this will usually fix this issue.

    Step 2:

    You may even try to open the website in compatibility mode. Steps to follow:

    a. Put the URL link in the address bar

    b. Click on Compatibility tab beside the address bar

    Here is the link below for reference:

    http://www.microsoft.com/windows/internet-explorer/features/easier.aspx 

    Also refer the below link for more information:

    Warning message when a user tries to connect to a secure Web site by using Internet Explorer 7: "There is a problem with this website's security certificate"(It applies to IE8 as well)

    http://support.microsoft.com/kb/931850

    Step 3:

    Reset internet explorer settings and check if it helps.

    http://support.microsoft.com/kb/923737

    NOTE: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature gmail login.

    Hope this information is helpful.

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