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Failed to activate encryption on high sierra

sabdul

We're having this new issue. Apple finally started shipping macbooks with High Sierra and now we're trying to install safeguard 8.0.3 on our first HS machine and we're getting an error after we drag the client configuration zip file. 

Safeguard Management Center Version 8.00.2.16

Machine OSX version 10.13.1

Safeguard Client version: 8.00.3.9

Cert is SHA2 256

Installing as domain user

Filevault is not enabled

I know there is an article based off of this error

https://community.sophos.com/kb/en-us/122152

I tried the step 3. Use the following command "fdesetup changerecovery -personal -verbose" and it comes back saying "Filevault not turned on" 

 

I created a new client config package just to see if that was the problem but it's not. Same package and client works on Sierra. I reached out to support multiple people have remoted onto the machine and server and they can't seem to figure it out. My question is, is anyone else able to install a fresh copy of safeguard on high sierra. 

 



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  • 0

    I have SafeGuard installed and running well on a good handful of High Sierra Macs and I've not seen this issue yet. 

     

    The drive isn't in a crazy format is it - are you using APFS?

     

    I would suspect this is a FV2 error and not Sophos as such, but that Sophos is struggling to enable/turn FV2 on for some reason?

     

    If you enable FV2 manually ( System Prefs - Security & Privacy - FileVault) does that work?

  • 0 in reply to MichaelMcLannahan

    Hi Michael,

    FV2 does not work if I enabled it as a domain AD account. I can install safeguard/FV2 with a local admin account. I'm reading that this is an issue on High Sierra and this was suppose to be resolved on 10.13.2 but it didn't... How are you installing yours on High Sierra?

     

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  • 0 in reply to MichaelMcLannahan

    Hi Michael,

    FV2 does not work if I enabled it as a domain AD account. I can install safeguard/FV2 with a local admin account. I'm reading that this is an issue on High Sierra and this was suppose to be resolved on 10.13.2 but it didn't... How are you installing yours on High Sierra?

     

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