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Dell Inspiron 15 requests Bit Locker Key after installing Safeguard Easy cannot access laptop

Hi,

I'm completely new to Safeguard this has always been handled by a colleague so apologies in advance if these are 'newbie' questions.

The issue I have is that the laptop is asking for bit locker key. If I go to the safeguard policy manager and import the Sophos xml file I have for this user it asks for the challenge code. I cannot give the challenge code as I don't have UEFI POA screen with this laptop - this is a bit locker windows 10 machine and no PoA screen on login.

So I'm stuck in a catch 22 with this one - no bit locker code and no challenge code - how do I get around this?

Thanks

Mike 



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