We'd love to hear about it! Click here to go to the product suggestion community
Been unable to activate some iOS devices since around late September to now. Initially the problem appeared when trying to enrol a new iPod, so I went back and checked another device (iPad) which we had enrolled successfully earlier, removed that device from SMC and re-added it and it is hitting the same brick wall of not being able to activate the device in the SMC app. The worst part is, the error message doesn't give you a lot to go on, the text only reads: "Undefined error. Please try again later or contact your administrator".
I have tried resetting the device and starting from fresh but still running into the same issues. Have tried activating both manually and from clicking on the link on the webpage. Both devices are on iOS 11.0.1. We have another iPad (well another 5 iPads) which are identical to the device both in hardware and set up which is having the issue and they seem work fine.
Any ideas of what to try or what could be causing the error?
In reply to Tony Lademan:
The same problem here with Sophos Central.
iOS Device with 11.1.2 and the same notification "Activation failed. Undefined error".
Any new ideas to solve the problem?
Same issue for me and only started happening a few days ago. Is it something with 7.1.4 and the new IOS release? Glad to know I am not alone
In reply to Daniel Koehler:
Wrong external server name caused this for me. Changed it to make sure it matched the SSL and everything was solved. Thanks!
Where is this setting Daniel?
In reply to Doing-bits:
Same issue here. After being able to register devices the last days in doesn't work anymore today.
In reply to Jelle:
Same here for me. After registration over 70 devices. It is not possible anymore.
In reply to AdministratorBHS:
I opened a case at Sophos support
Works again. Lets keep fingers crossed it remains working.
do you still have the device added into MDM? was a bug in one build and you could re-add a device into SMC while you still had a legasy object installed.