Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 6 subscribers
  • Views 3920 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Secure Email suddenly fails on all Android Devices since 2017/10/25 "The verification of your account failed due to an untrusted user certificate."

MarcelKäfer

Since 2017/10/25 all our Sophos Secure Email clients fail to connect with this error message "App Error The verification of your account failed due to an untrusted user certificate. Please contact your support team at support@garching.de".

 

We are using the internal EAS Proxy and there where no changes made and all Certificates are still valid. Google Playstore states that the last update of the App was on 25th Octobre. I already tried to connect directly to another EAS without using the proxy service and it fails too so my guess is that it's an error within the app.

 

Can someone please help? Thanks in advance.

 

Regards,

Marcel



This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember

    Hi Marcel,

    Thanks for raising this, please create a case with Sophos Support (with logs from a device and your server) and we'll take a look for you.

    If there's an issue we find that affects people publicly we can then post any resolutions here.

Reply
  • FormerMember
    0 FormerMember

    Hi Marcel,

    Thanks for raising this, please create a case with Sophos Support (with logs from a device and your server) and we'll take a look for you.

    If there's an issue we find that affects people publicly we can then post any resolutions here.

Children
No Data
Unfiltered HTML