Learn about the Benefits of Multi-Factor Authentication (MFA) . Turn your MFA on now!
Information: Three minute survey on Exploring more ways to contact Sophos Technical Supportt. If you can spare the time, we would love your feedback!
We'd love to hear about it! Click here to go to the product suggestion community
On a new software build of windows 10 on a T450 Lenovo, we found that at the end we installed Sophos Endpoint Intercept X 2.0 and it significantly slowed down the computer. All aspects of the computer became slow. On first bootup, connecting the Wifi - slow. On login, the CPU would pin at 100% for long periods of time with high memory usage. All applications would be slow to open, printing would be very slow. This is a new laptop i5, 8 GB RAM, 256 SSD.
We would remove the Intercept X and the computer would return to normal operation. Fast bootup, fast login, apps, etc...
Now for this customer, then use Trend Micro as their primary AV. We have Sophos Intercept X added on for the extra protection. We did not have issues previously until the Intercept X Version went up to 2.0. Has anyone else noticed a large performance hit with Intercept X 2.0?
I have also experienced this on some of our company's computers.
Was running into an issue with Windows 8.1 users and slow performance with spinning HD. Disk was showing 100% at login and would stay high causing other software to run slow.
I had been running Sophos for a while and auto updates were up to the latest agent version of 2.2.2 and latest version of Intercept X. I figured after monitoring task manager I observed that the majority of disk usage was caused by the Sophos software suite. I decided to completely remove and install again.
I started by disabling taper protection in Sophos central for the workstations having the issue. This allowed me to completely uninstall Sophos.
I downloaded the current installer from the central website and installed the Intercept X and Endpoint software. Once completed I enabled the tamper protection again.
After reboot the end result was what I was looking for. Everything went back to normal acceptable disk usage.
We always advise to please create a new thread for your specific issue so that other community users can properly track your issue.
In regards to this thread and useful tips for troubleshooting your Intercept X issues, please note the following:
If you require immediate assistance or assistance troubleshooting, we would advise to please raise a support case so that further investigation can be performed for your situation.