intercept X end point and server Error downloading

Hi All

I'm try to install intercept x end point and server all time i find same error that is error SophosCloudInstaller_20200422_173821.log

Started C:\Users\Simon\AppData\Local\Temp\sfl-7edf7c10\Setup.exe
2020-04-22T17:38:21.7506969Z INFO : Stage 1 command-line options:
2020-04-22T17:38:21.7506969Z INFO : ---
2020-04-22T17:38:21.7506969Z INFO : Quiet mode on: 0
2020-04-22T17:38:21.7506969Z INFO : Automatic Proxy detection disabled: 0
2020-04-22T17:38:21.7506969Z INFO : No feedback mode on: 0
2020-04-22T17:38:21.7506969Z INFO : Dump feedback enabled: 0
2020-04-22T17:38:21.7506969Z INFO : Bypass competitor removal: 0
2020-04-22T17:38:21.7516969Z INFO : Using CRT catalog file path: --
2020-04-22T17:38:21.7516969Z INFO : Only register endpoint with Central: 0
2020-04-22T17:38:21.7516969Z INFO : Log messages between endpoint and Central: 0
2020-04-22T17:38:21.7516969Z INFO : Log command-line passed to executables: 0
2020-04-22T17:38:21.7516969Z INFO : Using custom server that hosts the installer stage2 filename : --
2020-04-22T17:38:21.7516969Z INFO : Using cloud group: --
2020-04-22T17:38:21.7516969Z INFO : Overriding computer name: --
2020-04-22T17:38:21.7516969Z INFO : Overriding computer description: --
2020-04-22T17:38:21.7526970Z INFO : Overriding domain name: --
2020-04-22T17:38:21.7526970Z INFO : Language will be set to: --
2020-04-22T17:38:21.7526970Z INFO : Using message relays: --
2020-04-22T17:38:21.7526970Z INFO : Proxy address: --
2020-04-22T17:38:21.7526970Z INFO : Proxy user name: --
2020-04-22T17:38:21.7526970Z INFO : Using custom customer token: --
2020-04-22T17:38:21.7526970Z INFO : Using specified products: --
2020-04-22T17:38:21.7526970Z INFO : Using certificates from the MCS app data folder.: 0
2020-04-22T17:38:21.7536971Z INFO : Using custom customer ID.: --
2020-04-22T17:38:21.7536971Z INFO : Using specified user ID.: --
2020-04-22T17:38:21.7536971Z INFO : Using local install source.: --
2020-04-22T17:38:21.7536971Z INFO : ---
2020-04-22T17:38:21.7596974Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/0a7a580f-9ce1-4f5c-8f6d-4b526561c467
2020-04-22T17:38:24.0508284Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.0588289Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.0668294Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.0748298Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.0828303Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.0908307Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.0988312Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1068316Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1148321Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1228326Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1308330Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1388335Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1468339Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1548344Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1628348Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1708353Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1788358Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1868362Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.1948367Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.2028371Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.2108376Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.2828417Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.2908422Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.2988426Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3068431Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3148435Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3188438Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-04-22T17:38:24.3188438Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-04-22T17:38:24.3188438Z INFO : Set security protocol: 00000800
2020-04-22T17:38:24.3188438Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
2020-04-22T17:38:24.3208439Z INFO : Request content size: 28
2020-04-22T17:38:24.3228440Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3308445Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3388449Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3468454Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3548458Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3628463Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3708467Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3788472Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3868477Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.3948481Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.4508513Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:24.4518514Z INFO : FindMainWindow: pid=0
2020-04-22T17:38:25.2268957Z INFO : Sending request
2020-04-22T17:38:25.2268957Z INFO : Request sent
2020-04-22T17:38:25.4929109Z INFO : Sending request
2020-04-22T17:38:25.4929109Z INFO : Request sent
2020-04-22T17:38:25.4929109Z INFO : Response status code: 200
2020-04-22T17:38:25.4929109Z INFO : Response data size: 172
2020-04-22T17:38:25.4929109Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-04-22T17:38:25.4939110Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs-cloudstation-us-east-2.prod.hydra.sophos.com","stage2_filename":"stage2-1.7.6.0-daca93307f3e8900de6f94f09f1d1d9f0632efc134807704132abf32fd2cbc4d.tar.gz"}'
2020-04-22T17:38:25.4939110Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.7.6.0-daca93307f3e8900de6f94f09f1d1d9f0632efc134807704132abf32fd2cbc4d.tar.gz
2020-04-22T17:38:28.0490571Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-04-22T17:38:28.0490571Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-04-22T17:38:28.0490571Z INFO : Set security protocol: 00000800
2020-04-22T17:38:28.0490571Z INFO : Opening connection to downloads.sophos.com
2020-04-22T17:38:28.0490571Z INFO : Request content size: 0
2020-04-22T17:38:28.6200898Z INFO : Sending request
2020-04-22T17:38:28.6210898Z INFO : Request sent
2020-04-22T17:39:07.4113085Z INFO : Response status code: 200
2020-04-22T17:39:07.4123086Z INFO : Response data size: 1742022
2020-04-22T17:39:07.4123086Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-04-22T17:39:07.4143087Z INFO : Extracting files:
2020-04-22T17:39:07.4153087Z INFO : integrity.dat
2020-04-22T17:39:07.4153087Z INFO : manifest.dat
2020-04-22T17:39:07.4163088Z INFO : scf.dat
2020-04-22T17:39:07.4163088Z INFO : sof.dat
2020-04-22T17:39:07.4163088Z INFO : SophosSetup_Stage2.exe
2020-04-22T17:39:07.4523109Z INFO : SUL.dll
2020-04-22T17:39:07.4743121Z INFO : Management Certs/sophosca1.crl
2020-04-22T17:39:07.4753122Z INFO : Management Certs/sophosca1.crt
2020-04-22T17:39:07.4753122Z INFO : Management Certs/sophosca2.crl
2020-04-22T17:39:07.4763122Z INFO : Management Certs/sophosca2.crt
2020-04-22T17:39:07.4763122Z INFO : Management Certs/sophosca3.crl
2020-04-22T17:39:07.4763122Z INFO : Management Certs/sophosca3.crt
2020-04-22T17:39:07.4773123Z INFO : Management Certs/sophosca4.crl
2020-04-22T17:39:07.4773123Z INFO : Management Certs/sophosca4.crt
2020-04-22T17:39:07.4773123Z INFO : ManifestCerts/rootca.crl
2020-04-22T17:39:07.4783123Z INFO : ManifestCerts/rootca.crt
2020-04-22T17:39:07.4783123Z INFO : ManifestCerts/rootca384.crl
2020-04-22T17:39:07.4783123Z INFO : ManifestCerts/rootca384.crt
2020-04-22T17:39:07.4803125Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
2020-04-22T17:39:07.5403159Z INFO : Running setup.
Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
2020-04-22T17:39:07.5763180Z INFO : Stage 2 command-line options:
2020-04-22T17:39:07.5773180Z INFO : ---
2020-04-22T17:39:07.5773180Z INFO : Parent PID: 5300
2020-04-22T17:39:07.5773180Z INFO : Server: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2020-04-22T17:39:07.5773180Z INFO : Message relays: --
2020-04-22T17:39:07.5773180Z INFO : Suppressing feedback: 0
2020-04-22T17:39:07.5773180Z INFO : Dump feedback to disk: 0
2020-04-22T17:39:07.5773180Z INFO : Register only: 0
2020-04-22T17:39:07.5773180Z INFO : Trail logging: 0
2020-04-22T17:39:07.5783181Z INFO : Command-line logging: 0
2020-04-22T17:39:07.5783181Z INFO : Bypassing competitor removal: 0
2020-04-22T17:39:07.5783181Z INFO : CRT catalog: --
2020-04-22T17:39:07.5783181Z INFO : Language: --
2020-04-22T17:39:07.5783181Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20200422_173821.log
2020-04-22T17:39:07.5783181Z INFO : Group: --
2020-04-22T17:39:07.5783181Z INFO : Quiet: 0
2020-04-22T17:39:07.5783181Z INFO : Virtual appliance: 0
2020-04-22T17:39:07.5793181Z INFO : Proxy address: --
2020-04-22T17:39:07.5793181Z INFO : Proxy user: --
2020-04-22T17:39:07.5793181Z INFO : Overriding computer name: --
2020-04-22T17:39:07.5793181Z INFO : Overriding computer description: --
2020-04-22T17:39:07.5793181Z INFO : Overriding domain: --
2020-04-22T17:39:07.5793181Z INFO : Disable proxy detection: 0
2020-04-22T17:39:07.5793181Z INFO : Customer Token Specified: 0a7a580f-9ce1-4f5c-8f6d-4b526561c467
2020-04-22T17:39:07.5803182Z INFO : Products: all
2020-04-22T17:39:07.5803182Z INFO : Pipe write handle: 1156
2020-04-22T17:39:07.5803182Z INFO : MCS Certificates Folder: 0
2020-04-22T17:39:07.5803182Z INFO : MCS Customer Id: 4bdbf3a2-18e4-1421-3887-a43df51094cd
2020-04-22T17:39:07.5803182Z INFO : User Id: --
2020-04-22T17:39:07.5803182Z INFO : Local install source: --
2020-04-22T17:39:07.5803182Z INFO : Partner Id: --
2020-04-22T17:39:07.5803182Z INFO : Customer Estate Id: --
2020-04-22T17:39:07.5813182Z INFO : ---
2020-04-22T17:39:07.5823183Z INFO : User name: Simon
2020-04-22T17:39:07.5823183Z INFO : GetUserNameEx/NameDnsDomain: The user name is not available in the specified format. Assuming non-Domain computer.
2020-04-22T17:39:07.5973192Z INFO : User profile loaded
2020-04-22T17:39:07.5973192Z INFO : Model::server value changed to: mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2020-04-22T17:39:07.5973192Z INFO : Model::messageRelays value changed to be size: 0
2020-04-22T17:39:07.5973192Z INFO : Model::group value changed to:
2020-04-22T17:39:07.5973192Z INFO : Model::parentPid value changed to: 5300
2020-04-22T17:39:07.5983192Z INFO : Model::products changed to: all
2020-04-22T17:39:07.5983192Z INFO : Model::customer token value changed to: 0a7a580f-9ce1-4f5c-8f6d-4b526561c467
2020-04-22T17:39:07.5983192Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
2020-04-22T17:39:07.5983192Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
2020-04-22T17:39:07.5993193Z INFO : Model:: MCS customer id value changed to: 4bdbf3a2-18e4-1421-3887-a43df51094cd
2020-04-22T17:39:07.5993193Z INFO : Sophos Endpoint Defense is not installed
2020-04-22T17:39:07.5993193Z INFO : Not tamper-protected by SED
2020-04-22T17:39:07.5993193Z INFO : detectedMsiInstalledMcs.installed: 0
2020-04-22T17:39:07.6013194Z INFO : Beginning command definition.
2020-04-22T17:39:07.6013194Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
2020-04-22T17:39:07.6013194Z INFO : Adding competitor detection command.
2020-04-22T17:39:07.6023194Z INFO : Adding command to register with Sophos cloud.
2020-04-22T17:39:07.6023194Z INFO : Adding command to download product suite.
2020-04-22T17:39:07.6023194Z INFO : Adding commands to uninstall existing products.
2020-04-22T17:39:07.6023194Z INFO : Adding command to retrieve policy.
2020-04-22T17:39:07.6023194Z INFO : Adding command to prepare for installation.
2020-04-22T17:39:07.6023194Z INFO : Adding command to install Sophos cloud.
2020-04-22T17:39:07.6033195Z INFO : Command definition complete.
2020-04-22T17:39:07.6033195Z INFO : Stage 1 version:1.7.6.0
2020-04-22T17:39:07.6033195Z INFO : Stage 2 version:1.7.6.0
2020-04-22T17:39:07.6033195Z INFO : OS version: 6.1.7601.
2020-04-22T17:39:07.6043196Z INFO : Service pack: 1.0.
2020-04-22T17:39:07.6043196Z INFO : System Language: 1033.
2020-04-22T17:39:07.6043196Z INFO : User Language: 1033.
2020-04-22T17:39:07.6043196Z INFO : 64 bit: yes.
2020-04-22T17:39:07.6043196Z INFO : FindMainWindow: pid=5300
2020-04-22T17:39:07.6043196Z INFO : Window is main control window of process
2020-04-22T17:39:07.6043196Z INFO : ::EnumWindows stopped early; window found
2020-04-22T17:39:07.6043196Z INFO : _bestHandle=000406A2
2020-04-22T17:39:08.1153488Z INFO : Running System Property Check: VerifyTrust ...
2020-04-22T17:39:08.1423503Z INFO : System Property Check: VerifyTrust - PASSED
2020-04-22T17:39:08.1923532Z INFO : Running System Property Check: HostnameLength ...
2020-04-22T17:39:08.1923532Z INFO : Initialized Winsock subsystem
2020-04-22T17:39:08.1943533Z INFO : Valid hostname length
2020-04-22T17:39:08.1953534Z INFO : System Property Check: HostnameLength - PASSED
2020-04-22T17:39:08.2453562Z INFO : Running System Property Check: GroupNameLength ...
2020-04-22T17:39:08.2453562Z INFO : System Property Check: GroupNameLength - PASSED
2020-04-22T17:39:08.2993593Z INFO : Running System Property Check: IsAdministrator ...
2020-04-22T17:39:08.2993593Z INFO : System Property Check: IsAdministrator - PASSED
2020-04-22T17:39:08.3513623Z INFO : Running System Property Check: PendingReboots ...
2020-04-22T17:39:08.3513623Z INFO : System Property Check: PendingReboots - PASSED
2020-04-22T17:39:08.4013651Z INFO : Running System Property Check: PrimaryDriveSpace ...
2020-04-22T17:39:08.4013651Z INFO : Enough space: 161572 Mb
2020-04-22T17:39:08.4013651Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2020-04-22T17:39:08.4553682Z INFO : Running System Property Check: MsXml ...
2020-04-22T17:39:08.4633687Z INFO : System Property Check: MsXml - PASSED
2020-04-22T17:39:08.5133716Z INFO : Running System Property Check: NotFirewall ...
2020-04-22T17:39:08.5133716Z INFO : System Property Check: NotFirewall - PASSED
2020-04-22T17:39:08.5633744Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2020-04-22T17:39:08.5633744Z INFO : No HitmanPro.Alert Installed
2020-04-22T17:39:08.5633744Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2020-04-22T17:39:08.6133773Z INFO : Running System Property Check: NotInvincea ...
2020-04-22T17:39:08.6133773Z INFO : System Property Check: NotInvincea - PASSED
2020-04-22T17:39:08.6633801Z INFO : Running System Property Check: NotMessageRelay ...
2020-04-22T17:39:08.6633801Z INFO : RMS is not installed on the endpoint
2020-04-22T17:39:08.6633801Z INFO : System Property Check: NotMessageRelay - PASSED
2020-04-22T17:39:08.7133830Z INFO : Running System Property Check: NotNac ...
2020-04-22T17:39:08.7133830Z INFO : System Property Check: NotNac - PASSED
2020-04-22T17:39:08.7633859Z INFO : Running System Property Check: NotPatch ...
2020-04-22T17:39:08.7633859Z INFO : System Property Check: NotPatch - PASSED
2020-04-22T17:39:08.8133887Z INFO : Running System Property Check: NotPureMessageDomino ...
2020-04-22T17:39:08.8133887Z INFO : System Property Check: NotPureMessageDomino - PASSED
2020-04-22T17:39:08.8673918Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2020-04-22T17:39:08.8673918Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2020-04-22T17:39:08.9173947Z INFO : Running System Property Check: NotSharePoint ...
2020-04-22T17:39:08.9173947Z INFO : System Property Check: NotSharePoint - PASSED
2020-04-22T17:39:08.9713977Z INFO : Running System Property Check: NotSecServer ...
2020-04-22T17:39:08.9713977Z INFO : System Property Check: NotSecServer - PASSED
2020-04-22T17:39:09.0214006Z INFO : Running System Property Check: NotSum ...
2020-04-22T17:39:09.0214006Z INFO : System Property Check: NotSum - PASSED
2020-04-22T17:39:09.0714035Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
2020-04-22T17:39:09.0714035Z INFO : Not tamper protected
2020-04-22T17:39:09.0714035Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
2020-04-22T17:39:09.1214063Z INFO : Running System Property Check: RAMSize ...
2020-04-22T17:39:09.1214063Z INFO : System Property Check: RAMSize - PASSED
2020-04-22T17:39:09.1724092Z INFO : Running System Property Check: SupportedOS ...
2020-04-22T17:39:09.1724092Z INFO : Running on workstation.
2020-04-22T17:39:09.1724092Z INFO : System Property Check: SupportedOS - PASSED
2020-04-22T17:39:09.2224121Z INFO : Running System Property Check: ValidTempDirectory ...
2020-04-22T17:39:09.2224121Z INFO : Temp folder exists.
2020-04-22T17:39:09.2224121Z INFO : System Property Check: ValidTempDirectory - PASSED
2020-04-22T17:39:09.2724150Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
2020-04-22T17:39:09.2724150Z INFO : No local install source folder to validate.
2020-04-22T17:39:09.2724150Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
2020-04-22T17:39:09.3224178Z INFO : Running System Property Check: ValidServer ...
2020-04-22T17:39:09.3224178Z INFO : System Property Check: ValidServer - PASSED
2020-04-22T17:39:09.3724207Z INFO : Running System Property Check: ValidDeploymentInfo ...
2020-04-22T17:39:09.3724207Z INFO : Current Time: 2020-04-22T17:39:09.372000
2020-04-22T17:39:09.3724207Z INFO : This computer is part of the workgroup: WORKGROUP
2020-04-22T17:39:09.3724207Z INFO : Domain Name: WORKGROUP
2020-04-22T17:39:09.3734207Z INFO : Computer Name: Online-Simon
2020-04-22T17:39:09.3734207Z INFO : Computer Description is not available.
2020-04-22T17:39:09.3734207Z INFO : Operating System: WIN7
2020-04-22T17:39:09.3734207Z INFO : ProductType: 1
2020-04-22T17:39:09.3744208Z INFO : Last logged on user was: Online-Simon\\Simon
2020-04-22T17:39:09.3744208Z INFO : Fully Qualified Domain Name: Online-Simon
2020-04-22T17:39:09.3744208Z INFO : Processor architecture: x64
2020-04-22T17:39:09.3754209Z INFO : OS Major Version: 6 and OS Minor Version: 1
2020-04-22T17:39:09.3754209Z INFO : Friendly OS Name: WIN7
2020-04-22T17:39:09.3754209Z INFO : Is server?: 0
2020-04-22T17:39:09.3764209Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
2020-04-22T17:39:11.9475680Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-04-22T17:39:11.9475680Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-04-22T17:39:11.9475680Z INFO : Set security protocol: 00000800
2020-04-22T17:39:11.9475680Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2020-04-22T17:39:11.9485680Z INFO : Sending request for connection confirmation through potential proxy
2020-04-22T17:39:11.9485680Z INFO : Request content size: 0
2020-04-22T17:39:17.5798901Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:17.5818902Z INFO : Certificate check succeeded
2020-04-22T17:39:17.5818902Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:17.8049030Z INFO : Response status code: 200
2020-04-22T17:39:17.8049030Z INFO : Response data size: 168
2020-04-22T17:39:17.8049030Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-04-22T17:39:17.8049030Z INFO : Request content size: 1280
2020-04-22T17:39:17.8049030Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:17.8069031Z INFO : Certificate check succeeded
2020-04-22T17:39:17.8069031Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:18.0669180Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:18.0689181Z INFO : Certificate check succeeded
2020-04-22T17:39:18.0689181Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:18.0689181Z INFO : Response status code: 200
2020-04-22T17:39:18.0689181Z INFO : Response data size: 213
2020-04-22T17:39:18.0689181Z INFO : Parsing message received for deployment token: {"dciFileName":"7844326ab7663e60b4477aeb3894bd4d","products":[{"product":"INTERCEPT_ADVANCED","supported":true,"reasons":[]}],"registrationToken":"4565c20ade260b5a1d2dda89e30a324bf46c54c621846d4289c641635713c4bd"}
2020-04-22T17:39:18.0689181Z INFO : Model::token value changed to: 4565c20ade260b5a1d2dda89e30a324bf46c54c621846d4289c641635713c4bd
2020-04-22T17:39:18.0689181Z INFO : Licenses available: INTERCEPT_ADVANCED
2020-04-22T17:39:18.1189210Z INFO : Running System Property Check: InstallationInProgress ...
2020-04-22T17:39:18.1189210Z INFO : System Property Check: InstallationInProgress - PASSED
2020-04-22T17:39:18.1689238Z INFO : Running System Property Check: SafeGuardEncryption ...
2020-04-22T17:39:18.1689238Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
2020-04-22T17:39:18.1689238Z INFO : Product is not installed
2020-04-22T17:39:18.1689238Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
2020-04-22T17:39:18.1689238Z INFO : System Property Check: SafeGuardEncryption - PASSED
2020-04-22T17:39:21.6441226Z INFO : Starting installation process.
2020-04-22T17:39:21.6451226Z INFO : About to execute command: CleanSophosIfeoKeysCommand
2020-04-22T17:39:21.6461227Z INFO : Command 'CleanSophosIfeoKeysCommand' completed with success with reboot code '0' and error message ''.
2020-04-22T17:39:21.6461227Z INFO : About to execute command: CompetitorDetector
2020-04-22T17:39:21.6531231Z INFO : Command 'CompetitorDetector' completed with success with reboot code '0' and error message ''.
2020-04-22T17:39:21.6531231Z INFO : About to execute command: Register
2020-04-22T17:39:21.6531231Z INFO : Ensuring any MCS client service is stopped to prevent race for policy retrieval
2020-04-22T17:39:21.6531231Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/register
2020-04-22T17:39:24.2072692Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-04-22T17:39:24.2072692Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-04-22T17:39:24.2072692Z INFO : Set security protocol: 00000800
2020-04-22T17:39:24.2072692Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2020-04-22T17:39:24.2072692Z INFO : Sending request for connection confirmation through potential proxy
2020-04-22T17:39:24.2082692Z INFO : Request content size: 0
2020-04-22T17:39:24.2082692Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:24.2092693Z INFO : Certificate check succeeded
2020-04-22T17:39:24.2092693Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:24.4152811Z INFO : Response status code: 200
2020-04-22T17:39:24.4152811Z INFO : Response data size: 168
2020-04-22T17:39:24.4152811Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-04-22T17:39:24.4152811Z INFO : Request content size: 1280
2020-04-22T17:39:24.4152811Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:24.4162811Z INFO : Certificate check succeeded
2020-04-22T17:39:24.4162811Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:24.7783019Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:24.7793019Z INFO : Certificate check succeeded
2020-04-22T17:39:24.7793019Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:24.7793019Z INFO : Response status code: 200
2020-04-22T17:39:24.7793019Z INFO : Response data size: 72
2020-04-22T17:39:24.7803020Z INFO : Retrieved endpoint id: 1c1e8786-0056-64ae-693e-574166e10587
2020-04-22T17:39:25.7803592Z INFO : Sending HTTP 'PUT' request to: sophos/management/ep/install/statuses/endpoint/1c1e8786-0056-64ae-693e-574166e10587
2020-04-22T17:39:25.7803592Z INFO : Request content size: 953
2020-04-22T17:39:25.7803592Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:25.7813592Z INFO : Certificate check succeeded
2020-04-22T17:39:25.7813592Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:26.0863767Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:26.0883768Z INFO : Certificate check succeeded
2020-04-22T17:39:26.0883768Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:26.0883768Z INFO : Response status code: 200
2020-04-22T17:39:26.0883768Z INFO : Response data size: 0
2020-04-22T17:39:26.0883768Z INFO : Attempt to retrieve policy.
2020-04-22T17:39:26.0883768Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/commands/applications/APPSPROXY;ALC/endpoint/1c1e8786-0056-64ae-693e-574166e10587
2020-04-22T17:39:26.0883768Z INFO : Request content size: 0
2020-04-22T17:39:26.0883768Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:26.0893768Z INFO : Certificate check succeeded
2020-04-22T17:39:26.0903769Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:26.3073893Z INFO : Response status code: 200
2020-04-22T17:39:26.3083894Z INFO : Response data size: 1033
2020-04-22T17:39:26.3083894Z INFO : Successfully retrieved policy with policyId='01f88fb1b69c2e75630d409fde4e04363d912db58f1cd2a439c2222d3f4675b4'.
2020-04-22T17:39:26.3083894Z INFO : Sending HTTP 'DELETE' request to: sophos/management/ep/install/commands/endpoint/1c1e8786-0056-64ae-693e-574166e10587/45
2020-04-22T17:39:26.3083894Z INFO : Request content size: 0
2020-04-22T17:39:26.3083894Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:26.3093894Z INFO : Certificate check succeeded
2020-04-22T17:39:26.3093894Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:26.5224016Z INFO : Response status code: 200
2020-04-22T17:39:26.5224016Z INFO : Response data size: 0
2020-04-22T17:39:26.5224016Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/ALC/01f88fb1b69c2e75630d409fde4e04363d912db58f1cd2a439c2222d3f4675b4
2020-04-22T17:39:26.5224016Z INFO : Request content size: 0
2020-04-22T17:39:26.5224016Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:26.5234017Z INFO : Certificate check succeeded
2020-04-22T17:39:26.5244017Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:26.8204187Z INFO : Response status code: 200
2020-04-22T17:39:26.8204187Z INFO : Response data size: 2845
2020-04-22T17:39:26.8204187Z INFO : Assume obfuscated SAU password
2020-04-22T17:39:27.2884454Z INFO : Updating subscription created with id: Base, rigidname: WindowsCloudNextGen, baseversion: 11, tag: BETA, fixedversion:
2020-04-22T17:39:27.2884454Z INFO : Updating subscription created with id: Clean, rigidname: WindowsCloudClean, baseversion: 1, tag: RECOMMENDED, fixedversion:
2020-04-22T17:39:27.2884454Z INFO : Updating subscription created with id: CloudAV, rigidname: WindowsCloudAV, baseversion: 11, tag: BETA, fixedversion:
2020-04-22T17:39:27.2894455Z INFO : Updating subscription created with id: HitmanProAlert, rigidname: WindowsCloudHitmanProAlert, baseversion: 1, tag: BETA, fixedversion:
2020-04-22T17:39:27.2894455Z INFO : Updating subscription created with id: MDR, rigidname: WindowsCloudMDR, baseversion: , tag: BETA, fixedversion:
2020-04-22T17:39:27.2894455Z INFO : Features: APPCNTRL
2020-04-22T17:39:27.2894455Z INFO : Features: AV
2020-04-22T17:39:27.2894455Z INFO : Features: CLEAN
2020-04-22T17:39:27.2894455Z INFO : Features: CONNECT
2020-04-22T17:39:27.2894455Z INFO : Features: CORE
2020-04-22T17:39:27.2894455Z INFO : Features: DLP
2020-04-22T17:39:27.2894455Z INFO : Features: DVCCNTRL
2020-04-22T17:39:27.2894455Z INFO : Features: EFW
2020-04-22T17:39:27.2894455Z INFO : Features: HBT
2020-04-22T17:39:27.2894455Z INFO : Features: LIVEQUERY
2020-04-22T17:39:27.2894455Z INFO : Features: LIVETERMINAL
2020-04-22T17:39:27.2904455Z INFO : Features: NTP
2020-04-22T17:39:27.2904455Z INFO : Features: SAV
2020-04-22T17:39:27.2904455Z INFO : Features: SDU
2020-04-22T17:39:27.2904455Z INFO : Features: WEBCNTRL
2020-04-22T17:39:27.2904455Z INFO : Features: XPD
2020-04-22T17:39:27.2904455Z INFO : Setting https download to: true
2020-04-22T17:39:27.2904455Z INFO : Updating credentials created with username: 8733ZGJP4U
2020-04-22T17:39:27.2904455Z INFO : Restarting MCS Client service if stopped
2020-04-22T17:39:27.2904455Z INFO : Command 'Register' completed with success with reboot code '0' and error message ''.
2020-04-22T17:39:27.2904455Z INFO : About to execute command: Download
2020-04-22T17:39:27.2924457Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-04-22T17:39:27.2924457Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2020-04-22T17:39:27.2924457Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2020-04-22T17:39:27.2924457Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2020-04-22T17:39:27.2934457Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2020-04-22T17:39:27.2934457Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\Warehouse
2020-04-22T17:39:27.2934457Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\Warehouse
2020-04-22T17:39:27.2934457Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2020-04-22T17:39:27.2934457Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2020-04-22T17:39:27.2934457Z INFO : About to create directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-04-22T17:39:27.2944458Z INFO : Created directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-04-22T17:39:27.2944458Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-04-22T17:39:27.2944458Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-04-22T17:39:27.2944458Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-04-22T17:39:27.2944458Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-04-22T17:39:27.2944458Z INFO : No update caches configured
2020-04-22T17:39:29.8485919Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-04-22T17:39:29.8485919Z INFO : Updating configured to use: HTTPS
2020-04-22T17:39:29.8485919Z INFO : Initial download: attempting to use bulk metadata
2020-04-22T17:39:29.8495919Z INFO : Calling SULDownloader addGlobalFilter...
2020-04-22T17:39:29.8495919Z INFO : Subscription: Base
2020-04-22T17:39:29.8495919Z INFO : SUL info: [V46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata()
2020-04-22T17:39:29.8495919Z INFO : SUL info: [V75884] SU::Metadata::readRemoteMetadata SU::Metadata::readRemoteMetadata()
2020-04-22T17:39:29.8545922Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:1
2020-04-22T17:39:29.8545922Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:1:1, url=sophos
2020-04-22T17:39:29.8545922Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:dci.sophosupd.com/update, path: 7/84/7844326ab7663e60b4477aeb3894bd4d.dat
2020-04-22T17:39:30.8326481Z WARNING : SUL error: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/update
2020-04-22T17:39:30.8326481Z INFO : SUL info: [I19127] No proxy was used.
2020-04-22T17:39:30.8326481Z INFO : SUL info: [I40394] Downloading customer file from sophos:2:1
2020-04-22T17:39:30.8336482Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:2:1, url=sophos
2020-04-22T17:39:30.8336482Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:dci.sophosupd.net/update, path: 7/84/7844326ab7663e60b4477aeb3894bd4d.dat
2020-04-22T17:39:31.8517064Z WARNING : SUL error: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/update
2020-04-22T17:39:31.8517064Z INFO : SUL info: [I19127] No proxy was used.
2020-04-22T17:39:31.8517064Z INFO : SUL info: [I40394] Downloading customer file from sophos:3:1
2020-04-22T17:39:31.8517064Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:3:1, url=sophos
2020-04-22T17:39:31.8517064Z WARNING : SUL error: [E75373] Ran out of sophos aliases for this update source
2020-04-22T17:39:31.8517064Z WARNING : SUL error: [E72139] Couldn't find DCI for user. URL was: dci.sophosupd.net/update
2020-04-22T17:39:31.8517064Z INFO : SUL info: [I72139] No proxy was used.
2020-04-22T17:39:31.8527065Z WARNING : SUL error: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/update
2020-04-22T17:39:31.8527065Z ERROR : DownloadCommand::onRun() failed with std::exception: MetaDataScope::MetaDataScope failed with error code 5
2020-04-22T17:39:31.8527065Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.
2020-04-22T17:39:31.8527065Z ERROR : Installation failed.
2020-04-22T17:39:31.8527065Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/1c1e8786-0056-64ae-693e-574166e10587
2020-04-22T17:39:34.4068526Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-04-22T17:39:34.4068526Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-04-22T17:39:34.4068526Z INFO : Set security protocol: 00000800
2020-04-22T17:39:34.4068526Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2020-04-22T17:39:34.4068526Z INFO : Sending request for connection confirmation through potential proxy
2020-04-22T17:39:34.4078526Z INFO : Request content size: 0
2020-04-22T17:39:34.4078526Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:34.4088527Z INFO : Certificate check succeeded
2020-04-22T17:39:34.4088527Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:35.5899202Z INFO : Response status code: 200
2020-04-22T17:39:35.5899202Z INFO : Response data size: 168
2020-04-22T17:39:35.5899202Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-04-22T17:39:35.5899202Z INFO : Request content size: 1135
2020-04-22T17:39:35.5909203Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:35.5919204Z INFO : Certificate check succeeded
2020-04-22T17:39:35.5929204Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:39.8411634Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-04-22T17:39:39.8441636Z INFO : Certificate check succeeded
2020-04-22T17:39:39.8441636Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-04-22T17:39:39.8441636Z INFO : Response status code: 200
2020-04-22T17:39:39.8441636Z INFO : Response data size: 0
2020-04-22T17:39:44.3044187Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2020-04-22T17:39:44.3084189Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2020-04-22T17:39:44.3084189Z INFO : Sending HTTP 'PUT' request to: prod/2020-04-22T17:39:44Z-2020-04-22T17:39:44Z-f425ce11-2ce1-5164-b133-1b4079cbe9d4.json
2020-04-22T17:39:46.8635651Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-04-22T17:39:46.8635651Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-04-22T17:39:46.8635651Z INFO : Set security protocol: 00000800
2020-04-22T17:39:46.8635651Z INFO : Opening connection to t1.sophosupd.com
2020-04-22T17:39:46.8635651Z INFO : Request content size: 2871
2020-04-22T17:39:47.5216027Z INFO : Sending request
2020-04-22T17:39:47.5216027Z INFO : Request sent
2020-04-22T17:39:48.7796747Z INFO : Sending request
2020-04-22T17:39:48.7796747Z INFO : Request sent
2020-04-22T17:39:48.7806747Z INFO : Response status code: 200
2020-04-22T17:39:48.7806747Z INFO : Response data size: 0
2020-04-22T17:39:48.7806747Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-04-22T17:39:48.7806747Z INFO : Telemetry Response:
2020-04-22T17:39:48.7816748Z INFO : User profile unloaded
2020-04-22T17:39:48.7866751Z INFO : Cleaning up extracted files
2020-04-22T17:39:48.7986757Z ERROR : Exception: Setup program failed with code: 1

 

 

Please any Help ??