To remove threats from your Mac read article 118117 . If clean up fails two common reasons on a Mac are that the item detected is: • in a Time Machine back up and SAV does not have permission to delete • attached to an email and deleting the attachment could potentially affecting the email/mailbox There you need to manually delete the files. Check the log file for the scan ( community.sophos.com/.../9869 ) and ntoe the location. Then use the videos below that explain what to do based on location. Clean up a file in Time Machine: Clean up an email attachment:

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Removing Malware from a Mac OS X

To remove threats from your Mac read article 118117. If clean up fails two common reasons on a Mac are that the item detected is:

• in a Time Machine back up and SAV does not have permission to delete
• attached to an email and deleting the attachment could potentially affecting the email/mailbox

There you need to manually delete the files. Check the log file for the scan (community.sophos.com/.../9869) and ntoe the location. Then use the videos below that explain what to do based on location.

Clean up a file in Time Machine:

Clean up an email attachment: