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How can phone support be this BAD?

John McClure

Has anyone else experience extremely poor telephone support? I have called twice in the last month and each time been on hold for at least an hour. The last time someone finally answered only to open a ticket and say someone would get back to me! We she was right but it took 8 days!!!




[locked by: FloSupport at 10:26 PM (GMT -7) on 27 Jul 2020]
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    So after talking with Sampson yesterday for 2 hours (plus the more than 1 hour of hold time) he ended up gathering logs. He was going to review them and call me back to at 11AM EST. That was over an hours ago and I have not heard anything. I also made several calls to a Drummond Wilson (604) 484-6851 who I was told was the support supervisor, but "shockingly" got his voicemail. I looked hom up and account to LinkedIn (https://ca.linkedin.com/in/drummondwilson) he is the support manager.

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    So after talking with Sampson yesterday for 2 hours (plus the more than 1 hour of hold time) he ended up gathering logs. He was going to review them and call me back to at 11AM EST. That was over an hours ago and I have not heard anything. I also made several calls to a Drummond Wilson (604) 484-6851 who I was told was the support supervisor, but "shockingly" got his voicemail. I looked hom up and account to LinkedIn (https://ca.linkedin.com/in/drummondwilson) he is the support manager.

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