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service sophos antivirus could not start on local computer

dhoeng87

excuseme...i have sophos end point security and control  version 9.7 in my office, but in my computer the sophos not update, and i chek in service it is not start. and i try to start there is error " windows could not start the Shopos anti virus service on local computer"

Error 0x80004005: Unspecified error

Plis Help me to fix the problem

Thanks 

:16957


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    Good Day dhoeng87

    please go through the following process:

    Actions/What to do:
    Ensure that SAVI.dll is registered correctly in the first place when the AV
    works. You can look into the registry and check if the following key exists and
    the permissions are correct:
    HKCR\CLSID\{91C4C540-9FDD-11D2-AFAA-00105A305A2B}. If SAVI.dll is not registered:

    1. Verify the registry permissions on HKCR\CLSID\{91C4C540-9FDD-11D2-AFAA-00105A305A2B} are correct. Modify the permissions as necessary if they are set incorrectly.

    2. Click Start -> Run and type regsvr32.exe "c:\program files\sophos\sophos anti-virus\savi.dll" and click OK.

    Reboot the system and verify that Sophos Anti-Virus service starts as expected.

    please go to start | run | services.msc | sophos anti-virus | right click | start.

    if it still fails to start, check the account used to start the service:

    start | run | services.msc | sophos anti-virus | right click | properties | Log on tab | select use 'local system account.

    then try and start it.

    kind regards

    :16999
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