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Endpoints show as disconnected in Enterprise Console

Hi,

My setup is as follows:

  • 10 servers on a domain
  • 1 standalone server, not on the domain
  • Enterprise Console installed on the server not in the domain, all servers protected
  • I installed Sophos on all servers by manually browsing to x.x.x.x\SophosUpdate\CIDs\S000\SAVSCFXP and running the setup file.
  • All servers show up and are arranged into their respective policy groups in Enterprise Console and all can update fine.

My issue is that after a couple of days the servers eventually show as if they're disconnected and have a red X through them. They can still update fine but they show as disconnected.  If i re-run the setup file this will keep them connected in the Console for another couple of days, until they eventually drop off again.

I am not sure where to troubleshoot? I was told that installing SEC on a non-member server would not be an issue, so i am not too sure what is causing the endpoints to drop off. Any ideas would be appreciated?

:48214


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Parents
  • Hi,

    It looks like either there was a network problem or an issue with these clients parent Sophos Message Router.  

    If you restart the parent router service which I assume is on the management server, unless you use message relays: Do these clients automatically reconnect and start checking for messages again?

    Regards,

    Jak

    :48238
Reply
  • Hi,

    It looks like either there was a network problem or an issue with these clients parent Sophos Message Router.  

    If you restart the parent router service which I assume is on the management server, unless you use message relays: Do these clients automatically reconnect and start checking for messages again?

    Regards,

    Jak

    :48238
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