Upgrade to version 5.3 and now Enterprise Console won't open

No not even in the fist log from when I first attempted the update yesterday. It has the same info as this latest log. I am downloading the installer again maybe something was corrupt in my download?

Well called support they have no idea what to do. I'm kind of disheartened at the level of support I've had in the past month to be honest.

Hello ChristineMeisinger,

as far as I can see the package seems correct and therefore MgntSvc.exe (and the other files) should be copied/replaced. Can't say why the Installer shouldn't even mention the file in the log. BTW - does the following registry exist and what's its ComponentVersion value: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C62449B8F11F01640B45E78267D0046F\F3D6639E90DE1D24ABFFE12F3EFBA873?

Christian

Yes that is in the registry the version shows as 5.3.1.87

Hello ChristineMeisinger,

<disclaimer>the following is not even a suggestion, just something I would try if I'm desperate, unsupported and so on and might FUBAR your installation.</disclaimer>

Open an administrative prompt, cd to the \sec_531\ServerInstaller (or whatever it is named) directory. Stop the Sophos Agent, Certification Manager, Management Service and Message Router services. The run the following command: msiexec /fav Server64.msi /log %windir%\temp\SecRepair.log This forces all files to be reinstalled.
Use at your own risk

Christian

You sir are a genius! That worked like a charm!

Thank you so much for your help!