Migrate Windows Endpoint to new management server

Question

Hi,

i need, as subject, to migrate my windows endpoint from a management server with SEC5.1 to a new management server with SEC5.5.

You should know that the new Server is in another Microsoft Domain, but always in the same network.

I followed the instructions reported here: https://community.sophos.com/kb/en-us/116737 .

So, i created the .vbs script from new management console, and i executed on my Pc/Endpoint, but doesn't worked. Any changes was made.

This is the log (SophosReinit.txt):

21/07/2017 07:07:16 INFO: Starting Script
21/07/2017 07:07:16 INFO: Options:
21/07/2017 07:07:16 INFO:      blnForceRMSRun : Falso
21/07/2017 07:07:16 INFO:      blnForcePatchRun : Vero
21/07/2017 07:07:16 INFO:      blnReconfigurePatch : Vero
21/07/2017 07:07:16 INFO:      blnReconfigureRMS : Vero
21/07/2017 07:07:16 INFO:      strSECGroupPathOut :
21/07/2017 07:07:16 INFO:      intPauseForServiceInSeconds : 10
21/07/2017 07:07:16 INFO:      blnWriteCacToSAUCache : Vero
21/07/2017 07:07:16 INFO:      strLogPath : C:\windows\temp\SophosReInit.txt
21/07/2017 07:07:16 INFO:      strReInitLog : C:\windows\temp
21/07/2017 07:07:16 INFO:      strManagementServerPort : 80
21/07/2017 07:07:16 INFO:      strManagementServer : 10.0.1.254
21/07/2017 07:07:16 INFO: --> Is64()
21/07/2017 07:07:16 INFO: Platform is 64-Bit
21/07/2017 07:07:16 INFO: <-- Is64()
21/07/2017 07:07:16 INFO: --> MarkerFound()
21/07/2017 07:07:16 INFO: Script not already run.
21/07/2017 07:07:16 INFO: <-- MarkerFound()
21/07/2017 07:07:16 INFO: --> ServerClassRouter()
21/07/2017 07:07:16 INFO: Router is a client, ok to run
21/07/2017 07:07:16 INFO: <-- ServerClassRouter()
21/07/2017 07:07:16 INFO: Running Patch in force mode
21/07/2017 07:07:16 INFO: --> FixPatch()
21/07/2017 07:07:16 INFO: --> StopService()
21/07/2017 07:07:43 INFO: Return code for stopping service: Sophos Patch Agent :
21/07/2017 07:07:43 INFO: <-- StopService()
21/07/2017 07:07:43 INFO: --> DeleteKey()
21/07/2017 07:07:43 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Sophos\Sophos Patch Agent\PrimaryServerUrl
21/07/2017 07:07:43 ERROR: Failed to delete Key: 2
21/07/2017 07:07:43 INFO: <-- DeleteKey()
21/07/2017 07:07:43 INFO: --> DeleteKey()
21/07/2017 07:07:43 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Sophos Patch Agent\Setup\PrimaryServer
21/07/2017 07:07:43 ERROR: Failed to delete Key: 2
21/07/2017 07:07:43 INFO: <-- DeleteKey()
21/07/2017 07:07:43 INFO: --> CreateKey()
21/07/2017 07:07:43 INFO: Attempting to create key: .\-2147483646\SOFTWARE\Sophos\Sophos Patch Agent\PrimaryServerUrl
21/07/2017 07:07:43 ERROR: Failed to create Key: 2
21/07/2017 07:07:43 INFO: <-- CreateKey()
21/07/2017 07:07:43 INFO: --> CreateKey()
21/07/2017 07:07:44 INFO: Attempting to create key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Sophos Patch Agent\Setup\PrimaryServer
21/07/2017 07:07:44 ERROR: Failed to create Key: 2
21/07/2017 07:07:44 INFO: <-- CreateKey()
21/07/2017 07:07:44 INFO: --> StartService()
21/07/2017 07:07:44 INFO: Return code for starting service: Sophos Patch Agent :
21/07/2017 07:07:44 INFO: <-- StartService()
21/07/2017 07:07:44 INFO: --> CreateMarker()
21/07/2017 07:07:44 INFO: Created marker key (ReInitPatchMarker).
21/07/2017 07:07:44 INFO: <-- CreateMarker()
21/07/2017 07:07:44 INFO: <-- FixPatch()
21/07/2017 07:07:44 INFO: --> FixRMS()
21/07/2017 07:07:44 INFO: --> GetRMSPath()
21/07/2017 07:07:44 INFO: RMS Path is C:\Program Files (x86)\Sophos\Remote Management System\
21/07/2017 07:07:44 INFO: <-- GetRMSPath()
21/07/2017 07:07:44 INFO: --> CreateFile()
21/07/2017 07:07:44 INFO: --> Creating file cac.pem in C:\Program Files (x86)\Sophos\Remote Management System\
21/07/2017 07:07:44 INFO: <-- CreateFile()
21/07/2017 07:07:44 INFO: --> CreateFile()
21/07/2017 07:07:44 INFO: --> Creating file mrinit.conf in C:\Program Files (x86)\Sophos\Remote Management System\
21/07/2017 07:07:44 INFO: <-- CreateFile()
21/07/2017 07:07:44 INFO: --> DeleteOrig()
21/07/2017 07:07:44 INFO: C:\Program Files (x86)\Sophos\Remote Management System\mrinit.conf.orig does not exist, carrying on.
21/07/2017 07:07:44 INFO: <-- DeleteOrig()
21/07/2017 07:07:44 INFO: --> DeleteCacInSAUCache()
21/07/2017 07:07:44 INFO: --> GetSAUCache()
21/07/2017 07:07:44 INFO: SAU 'Cache' directory is C:\ProgramData\Sophos\AutoUpdate\
21/07/2017 07:07:44 INFO: <-- GetSAUCache()
21/07/2017 07:07:44 INFO: C:\ProgramData\Sophos\AutoUpdate\\Cache\cac.pem exists. Will delete...
21/07/2017 07:07:44 INFO: Writing cac.pem to SAU cache...
21/07/2017 07:07:44 INFO: --> CreateFile()
21/07/2017 07:07:44 INFO: --> Creating file cac.pem in C:\ProgramData\Sophos\AutoUpdate\\Cache
21/07/2017 07:07:44 INFO: <-- CreateFile()
21/07/2017 07:07:44 INFO: <-- DeleteCacInSAUCache()
21/07/2017 07:07:44 INFO: --> StopService()
21/07/2017 07:07:54 INFO: Return code for stopping service: Sophos Agent : 0
21/07/2017 07:07:54 INFO: <-- StopService()
21/07/2017 07:07:54 INFO: --> StopService()
21/07/2017 07:08:04 INFO: Return code for stopping service: Sophos Message Router : 0
21/07/2017 07:08:04 INFO: <-- StopService()
21/07/2017 07:08:04 INFO: --> DeleteKey()
21/07/2017 07:08:04 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Messaging System\cac
21/07/2017 07:08:04 INFO: Deleted Key: 0
21/07/2017 07:08:04 INFO: <-- DeleteKey()
21/07/2017 07:08:04 INFO: --> DeleteKey()
21/07/2017 07:08:04 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Messaging System\CertificationIdentityKeys\CertificationIdentityKey
21/07/2017 07:08:04 INFO: Deleted Key: 0
21/07/2017 07:08:04 INFO: <-- DeleteKey()
21/07/2017 07:08:04 INFO: --> DeleteKey()
21/07/2017 07:08:04 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Messaging System\Router\Private\pkc
21/07/2017 07:08:04 INFO: Deleted Key: 0
21/07/2017 07:08:04 INFO: <-- DeleteKey()
21/07/2017 07:08:04 INFO: --> DeleteKey()
21/07/2017 07:08:04 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Messaging System\Router\Private\pkp
21/07/2017 07:08:04 INFO: Deleted Key: 0
21/07/2017 07:08:04 INFO: <-- DeleteKey()
21/07/2017 07:08:04 INFO: --> DeleteKey()
21/07/2017 07:08:04 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Remote Management System\CertificationIdentityKeys\ManagedApplication
21/07/2017 07:08:04 INFO: Deleted Key: 0
21/07/2017 07:08:04 INFO: <-- DeleteKey()
21/07/2017 07:08:04 INFO: --> DeleteKey()
21/07/2017 07:08:04 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Remote Management System\ManagementAgent\Private\CertificationIdentityKey
21/07/2017 07:08:04 INFO: Deleted Key: 0
21/07/2017 07:08:04 INFO: <-- DeleteKey()
21/07/2017 07:08:04 INFO: --> DeleteKey()
21/07/2017 07:08:04 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Remote Management System\ManagementAgent\Private\pkc
21/07/2017 07:08:04 INFO: Deleted Key: 0
21/07/2017 07:08:04 INFO: <-- DeleteKey()
21/07/2017 07:08:04 INFO: --> DeleteKey()
21/07/2017 07:08:04 INFO: Attempting to delete key: .\-2147483646\SOFTWARE\Wow6432Node\Sophos\Remote Management System\ManagementAgent\Private\pkp
21/07/2017 07:08:04 INFO: Deleted Key: 0
21/07/2017 07:08:04 INFO: <-- DeleteKey()
21/07/2017 07:08:04 INFO: --> RunClientMRInit()
21/07/2017 07:08:04 INFO: Running command: C:\Program Files (x86)\Sophos\Remote Management System\ClientMRInit.exe
21/07/2017 07:08:10 INFO: C:\Program Files (x86)\Sophos\Remote Management System\ClientMRInit.exe -logpath C:\windows\temp -filepath "C:\Program Files (x86)\Sophos\Remote Management System\" Completed OK. Exit code 0
21/07/2017 07:08:10 INFO: --> RunClientMRInit()
21/07/2017 07:08:10 INFO: --> CreateMarker()
21/07/2017 07:08:10 INFO: Created marker key (ReInitRMSMarker).
21/07/2017 07:08:10 INFO: <-- CreateMarker()
21/07/2017 07:08:10 INFO: --> StartService()
21/07/2017 07:08:11 INFO: Return code for starting service: Sophos Message Router : 0
21/07/2017 07:08:11 INFO: <-- StartService()
21/07/2017 07:08:11 INFO: --> StartService()
21/07/2017 07:08:12 INFO: Return code for starting service: Sophos Agent : 0
21/07/2017 07:08:12 INFO: <-- StartService()
21/07/2017 07:08:12 INFO: <-- FixRMS()
21/07/2017 07:08:12 INFO: Ending script
21/07/2017 07:08:12 INFO: --> CloseLog() - No function exit logged

This thread was automatically locked due to age.

QC · Answer

Hello Emiliano Castelletta , 
 as you can see well, I don't know what the new path should be so how could I see ? [;)] 
 i must change manually? You don't enter the update location (or policy) in the EMU that creates the SophosReInit.vbs . What the script does is "just" redirecting the endpoint to the new management server. Please note that How to redirect ... states (emphasis mine) under Important : Please be aware that you have to manually re-apply the policy from the new Sophos Management Server to the endpoints that have been migrated using the script as the clients will not request the new policies automatically . 
 The endpoint should "appear" on the new server in either Unassigned or optionally the group specified in the EMU. In the former case you'd have to move it to the appropriate group, in both case you then have to use Comply with ... to send the new policies to the endpoint. 
 Christian