WorkGroup Environment unable to install Sophos Endpoint Protection

Question

One of our customer have workgroup environment and we tried to installed the Sophos Endpoint Protection on that to connect it to management console but unable to do so.
we have admin id and password of end user system and when we try to put admin user name and password it says invalid credentials. Any idea what will be the issue.

This thread was automatically locked due to age.

QC · Accepted Answer

Hello saqib, 
 correct. In the AD environment you'd normally use a Domain-Admin (who has sufficient access rights to both servers and workstations). In a workgroup environment it's better to (create and) use an account that has only the necessary rights (logon - network, not interactive - and read access to the share) on the server and administrative access on the workstations. 
 Christian

SaqibAlam · Answer

Hi Christian, 
 Thanks for your support, once i change the password for administrator of all the computers in workgroup environment and make the same password as of server on which enterprise console was installed, i was able to successfully installed the Endpoint on all computers without having any issues. 
 Saqib Alam

QC · Answer

Hello SaqibAlam, 
 please see item 1.a. in How does the 'Protect computers wizard' perform an installation? Note the second sentence: These credentials need to be able to log onto the computer where the Sophos Management Service resides . In other words: A Scheduled Task is created on the target computer which is running with the credentials you've put in. It must be possible to access the CID with these credentials. 
 Christian