ParentAddress key incorrect for newly Endpoint installation

Question

Hi there 
 I have build up my own sophos installer with Sophos Deploy Packager via command: 
 .\DeploymentPackager.exe -cli -mng yes -cidpath "C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000\SAVSCFXP" -updp http:// XXX.YYY.ZZZ :1777/CIDs/S000/SAVSCFXP/ -sfxpath D:\Sophos_src\sav_107_custom.no.silient.exe -crt R 
 After it's installation to Windows 7 computer and check registry but the ParentAddress key is incorrect server name as shown below. 
 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\Messaging System\Router] "ServiceDescription"="Message router for Sophos applications" "ServiceHomeDir"="C:\Program Files (x86)\Sophos\Remote Management System\" "ParentAddress"="WIN-PKJ3IHORP4C,WIN-PKJ3IHORP4C" "ParentPort"=dword:00002000 "ConnectionCache"=dword:0000000a "NumSenderThreads"=dword:00000003 "NumORBThreads"=dword:00000004 "IORSenderPort"=dword:00002000 "ServiceArgs"="-ORBListenEndpoints iiop://:8193/ssl_port=8194" "NotifyRouterUpdate"="EM" 
 anyone know why it shown as "WIN-PKJ3IHORP4C" instead of Enterprise Server name "XXX.YYY.ZZZ" and how to fix it ??

QC · Accepted Answer

Hello Pond, 
 if Sophos has never been installed on this endpoint and the package works on other machines I don't see from where it could pick up the incorrect mrinit.conf . Hm, I'd uninstall what is there, afterwards (just to make sure there aren't any leftovers) remove any remaining Sophos folder from Program Files , Program Files (x86) , and ProgramData . Then run the package again. The install should create a Sophos ES setup.log in the user's %TEMP% . Check for other logs in this %TEMP% and \Windows\Temp\ . 
 Is the WIN-PKJ3IHORP4C name completely unfamiliar? 
 Christian

Phutapong Suanyim · Answer

Hi Christian 
 Please receive my apologize from my stupid. 
 That setting is come from older unmanaged Sophos Endpoint deployed via the loginscript in network. it make problem to new managed Sophos Endpoint on this computer and it change mrinit.conf and change registry key "ParentAddress" vaule and change update setting in iconn.cfg file. that why the computer cannot reach the Enterprise server and not appearing in the Console. 
 Well, I have stopped Sophos endpoint deploy via loginscript and uninstall / remove all files related with Sophos endpoints. after reinstall managed Sophos installer and it works fine and appear in the Console again. 
 
 thank you and very appreciated. 
 Pond