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Uninstall Sophos endpoint security and control

stawes

My PC (Windows XP) has been running Sophos endpoint security and control for many years i a domain environment.

When I retired the PC was disconnected from the domain and the updates are not running any longer.

I still have the PC and need to uninstall this software.

In Add or Remove programs three Sophos entries:

Sophos Anti-Virus

Sophos AutoUpdate

Sophos Remote Management System

How should I do?

:33387


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  • 0 in reply to PaulBarrow

    Hello Paul,

    not even Show Catalog
    catalog is a subcommand of     show, with netsh simply append -? until you no longer get a The following commands are available.  They haven't revoked winsock reset with SP3, the command should be there. The article I've linked in the previous post also mentions a method (working directly with the registry) in case reset is not available.

    Christian

  • 0 in reply to QC

    Yes netsh winsock show catalog worked - that is how I found the Catalog IDs but I could not see how to write the screen list (not that long to scroll through) to a file and netsh winsock remove 1107 command was not recognised.

    Reset is available but I was concerned about what else may get knocked out.  If I could write it to a file I could then maybe ADD items back in.  Is there a way to export the winsock file and then use like a text editor to hack it up and then put it back?

    Paul

  • 0 in reply to PaulBarrow

    Hello Paul,

    write [...] to a file
    simply with redirection.

    Reset
    the list looks standard except for the Sophos entries so it should be back to normal after the reset. How additional LSPs are installed depends on the software, there's no backup/edit/restore mechanism.

    Christian

  • 0 in reply to QC

    Well I couldnt get it to write to a file so I just went for the reset since you said it all looked pretty standard Christian.  Rebooted and was able to remove that last piece.

    Ran a final REGEDIT and MSCONFIG just to check there was nothing else that I could see of SOPHOS and it all looked good so thank you very much for cleaning up the 3 XP-Pro machines.

     

    What do I need to do differently to have a better success at removing it on my Windows 10 64 bit machine please? (This is the last machine now!!)

    Thank you

    Paul

  • 0 in reply to PaulBarrow

    Hello Paul,

    general recommendation is: Check that the installation is current and there aren't any updating/install errors. Uninstall from Programs and Features or with a custom script - custom meaning that you obtain the current Product IDs from the registry. In case of a failure try to determine and correct the cause (if necessary open a support ticket or post here), do not try to "remove" a product by deleting registry keys, files, and folders.

    Christian

  • 0 in reply to QC

    HAppy Christmas Christian.

     

    You will be pleased to know that the uninstall on the WINDOWS 10 64 bit machine went fine so I am all fixed up now.  Thank you so much for your help.

    Paul

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