We are running a terminal server with operating system Windows 2008 R2 and that uses Sophos Endpoint Security and Control version 9.5. This terminal sever is used in a lab to allow up to 30 people to RDP into the server. We have received reports that during specified times of the day all of the remote desktop users will lose internet connection. It is still possible to establish an RDP connection and access our shared files on the terminal server which would indicate that they are still connected through the network. After some investigating, we have reason to believe one of the functions of Sophos may be blocking internet access for the remote desktop users. The event viewer on the terminal server reports Savservice.exe errors during the time Internet explorer is unavailable to browse. It appears Sophos is scanning IE during the time of the internet outage, once Sophos is complete internet browsing is restored. Have you received any reports on this or know any information we could use to correct this problem? We are hoping perhaps modifying the setting on Sophos would eliminate this problem.
Thanks in advance!
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