Central Endpoint install error - Management console is installed. SEC us not installed?!

Question

Hi 
 I am trying to install Central endpoint server on a Windows Server 2012 Standard system, but I get the below message 
 
 SEC is NOT installed on this server. It was at one point but was removed some time ago. 
 No services are lingering, reg keys have been cleaned out and there is no trace in program files folders or program data folders. 
 Logs attached. 
 Can anyone advise please? 
 Thanks. 
 /cfs-file/__key/communityserver-discussions-components-files/3/SophosCloudInstaller_5F00_20210217_5F00_112242.log 
 Dan.

Sophos User930 · Accepted Answer

If it helps I found a copy of the SEC installer: C:\sec_551\ServerInstaller\ 
 UpgradeCodes 
 {C2419059-C131-46CB-922A-E823587552BA} is Server64.msi 
 {271306A7-5799-4B1B-AEC1-8DC159D2613E} is Server32.msi 
 If you just open a MSI up in Orca, you can view the Property table to see the UpgradeCode property for a MSI file. 
 These GUIDs are actually referenced in the registry slightly differently: 
 C2419059-C131-46CB-922A-E823587552BA = 9509142C131CBC6429A28E32855725AB in the registry. 
 Note each part is backwards.

QC · Answer

Hello Dan, 
 Do I need to delete of course - apparently this is one of the things the installer is looking for. As it belongs to a product that is no longer installed it should be pretty safe to delete. 
 Christian

Central Endpoint install error - Management console is installed. SEC us not installed?!

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