last update failed- sophos endpoint

Question

HI 
 I have this problem in one device thers is one service stopped in sophos services 
 
 when I try run this service I face this message I followed instructor here community.sophos.com/.../133606 
 
 but nothing happened also, the update of Sophos is always a failure 
 
 any help please

DianneY · Answer

Hello Hanan Al Mutairi 
 Please check out the information in this article , it touches on some troubleshooting steps for getting the NTP service started.

Jasmin · Answer

Hi Hanan Al Mutairi 
 Please refer to this article to disable the tamper protection from the machine in the safe mode. Once it is done, tamper protection will be disabled and you can follow the above-mentioned articles to install the NTP successfully. For reporting to the central, I would suggest you follow the below steps: 
 
 Stop the Sophos MCS Client service 
 Set the Sophos MCS Client service to have a startup type of Automatic (Delayed Start) 
 Stop the Sophos Managed Threat Response Service (If you have installed the Managed Threat Response component) 
 Rename the files Credentials , EndpointIdentity.txt and those with the .xml extension that are located in the following path: 
 
 Windows 7 and later: C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist 
 Windows XP: %ALLUSERSPROFILE%\Application Data\Sophos\Management Communications System\Endpoint\Persist

Rename the files with the .status extension that are located in the following path: 
 
 Windows 7 and later: C:\ProgramData\Sophos\Management Communications System\Endpoint\Cache 
 Windows XP: %ALLUSERSPROFILE%\Application Data\Sophos\Management Communications System\Endpoint\Cache

Rename the file machine_ID.txt that is located in the following path: 
 
 Windows 7 and later: C:\ProgramData\Sophos\AutoUpdate\data 
 Windows XP: C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\data

Set the Sophos MCS client service to have a startup type of Automatic 
 Start Sophos Managed Threat response if you stopped it. 
 Start the Sophos MCS Client service. 
 
 Please let us know how it goes.