Hello
We have two update managers and both are reporting as Software update failed. I only noticed today but it seems to be there for a few weeks. When i check the log viewer it gives the following
06/02/2020 16:22:28 Error Sophos Update Manager failed to update from product release 'Payload-SDDM' with version 84.18 as the installer returned an error: 1603
In the %windir%temp% i find the following error messages in the MSI logs
Property(S): IS_NET_API_LOGON_USERNAME_TOKEN = SophosUpdateMgr
Property(S): InstallShieldTempProp = 0
MSI (s) (68:E8) [15:24:09:153]: Note: 1: 1729
MSI (s) (68:E8) [15:24:09:153]: Product: Sophos Update Manager -- Configuration failed.
MSI (s) (68:E8) [15:24:09:153]: Windows Installer reconfigured the product. Product Name: Sophos Update Manager. Product Version: 1.7.1.19. Product Language: 1033. Manufacturer: Sophos Limited. Reconfiguration success or error status: 1603.
MSI (s) (68:E8) [15:24:09:153]: Closing MSIHANDLE (1) of type 790542 for thread 3304
MSI (s) (68:E8) [15:24:09:185]: Deferring clean up of packages/files, if any exist
MSI (s) (68:E8) [15:24:09:185]: MainEngineThread is returning 1603
MSI (s) (68:0C) [15:24:09:185]: No System Restore sequence number for this installation.
=== Logging stopped: 06/02/2020 15:24:09 ===
MSI (s) (68:0C) [15:24:09:185]: User policy value 'DisableRollback' is 0
MSI (s) (68:0C) [15:24:09:185]: Machine policy value 'DisableRollback' is 0
MSI (s) (68:0C) [15:24:09:185]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (68:0C) [15:24:09:185]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:0C) [15:24:09:185]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:0C) [15:24:09:185]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (68:0C) [15:24:09:185]: Destroying RemoteAPI object.
MSI (s) (68:74) [15:24:09:185]: Custom Action Manager thread ending.
MSI (c) (D8:E4) [15:24:09:185]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D8:E4) [15:24:09:185]: MainEngineThread is returning 1603
=== Verbose logging stopped: 06/02/2020 15:24:09 ===
I checked and the latest ides are there from today. Does anyone have any idea what could be causing this issue?
Thanks
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