Hi,
some of our Endpoints show the above error in the management console. On the clients, "Update failed" is shown, although in the management console they are up to date.
The clean installation log says:
2019-07-18 14:44:13.309 [ 204:7808] - Beginning install
a 2019-07-18 14:44:13.309 [ 204:7808] - Running installation from C:\ProgramData\Sophos\AutoUpdate\cache\clean64
a 2019-07-18 14:44:13.309 [ 204:7808] - Running: C:\Program Files\Sophos\Clean\SophosClean.exe commandline: C:\Program Files\Sophos\Clean\SophosClean.exe /uninstallsophos
a 2019-07-18 14:44:13.418 [ 204:7808] - C:\Program Files\Sophos\Clean\SophosClean.exe /uninstallsophos completed with exitcode: 1
a 2019-07-18 14:44:13.418 [ 204:7808] - Sophos Clean Add/Remove Programs key does not exist (SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SophosClean\)
a 2019-07-18 14:44:13.418 [ 204:7808] - Running: C:\ProgramData\Sophos\AutoUpdate\cache\clean64\SophosClean.exe commandline: C:\ProgramData\Sophos\AutoUpdate\cache\clean64\SophosClean.exe /installsophos
a 2019-07-18 14:44:19.246 [ 204:7808] - C:\ProgramData\Sophos\AutoUpdate\cache\clean64\SophosClean.exe /installsophos completed with exitcode: 3221225477
e 2019-07-18 14:44:19.246 [ 204:7808] - Install failed with exception: Installation failed.
What can I do here?
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