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00000067_ Failed to install SAVXP: The MSI has failed

Hi,

 

I have tried to reinstall sophos on one of the system in workstation but it is showing following error: 00000067_ Failed to install SAVXP: The MSI has failed.

 

I have tried to reinstall it many times but no luck. I have attached logs. Could you lease check and suggest.

2018-07-13 05:50:30 ExtractClassicConfig: Action started

2018-07-13 05:50:30 ExtractClassicConfig: Action succeeded

2018-07-13 05:50:30 PreInstallChecks: Action started

2018-07-13 05:50:30 PreInstallChecks: Action succeeded

2018-07-13 05:50:30 SetBootDriverStartupProperty: Action started

2018-07-13 05:50:30 SetBootDriverStartupProperty: Boot driver: not installed.

2018-07-13 05:50:30 SetBootDriverStartupProperty: Action succeeded

2018-07-13 05:50:30 SetClassFilterPresentProperty: Action started

2018-07-13 05:50:30 SetClassFilterPresentProperty: Setting class filter present property to: 0

2018-07-13 05:50:30 SetClassFilterPresentProperty: Action succeeded

2018-07-13 05:50:30 SetDriverProperty: Action started

2018-07-13 05:50:30 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2018-07-13 05:50:30 SetDriverProperty: Action succeeded

2018-07-13 05:50:30 SetProcessorProperties: Action started

2018-07-13 05:50:30 SetProcessorProperties: Action succeeded

2018-07-13 05:50:30 SetRestoreExcludedProcessesProperty: Action started

2018-07-13 05:50:30 SetRestoreExcludedProcessesProperty: SetRestoreExcludedProcessesProperty

2018-07-13 05:50:30 SetRestoreExcludedProcessesProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2018-07-13 05:50:30 SetRestoreExcludedProcessesProperty: Action succeeded

2018-07-13 05:50:37 CheckRegForNullDACLs: Action started

2018-07-13 05:50:37 CheckRegForNullDACLs: Action succeeded

2018-07-13 05:50:37 SetUpdateBegin: Action started

2018-07-13 05:50:37 SetUpdateBegin: Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update (0x80040154)

2018-07-13 05:50:37 SetUpdateBegin: Action succeeded

2018-07-13 05:50:37 CloseSavMainWindow: Action started

2018-07-13 05:50:37 CloseSavMainWindow: CloseSavMainWindow: failed to open Software\Sophos\SAVUI 2

2018-07-13 05:50:37 CloseSavMainWindow: Action succeeded

2018-07-13 05:50:37 DisableServices: Action started

2018-07-13 05:50:37 DisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVService, error 1060.

2018-07-13 05:50:37 DisableServices: DisableServices failed to disable SAVService

2018-07-13 05:50:37 DisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVAdminService, error 1060.

2018-07-13 05:50:37 DisableServices: DisableServices failed to disable SAVAdminService

2018-07-13 05:50:37 DisableServices: Action succeeded

2018-07-13 05:50:37 ForceStopSAVService: Action started

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Stopping SAVService

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: service failed to stop, hr=0x80070424

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Terminating the service

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Terminate failed, hr=0x80070424

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Checking if service is still running

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Stopping SAVAdminService

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: service failed to stop, hr=0x80070424

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Terminating the service

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Terminate failed, hr=0x80070424

2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Checking if service is still running

2018-07-13 05:50:37 ForceStopSAVService: ForceStopSAVService: Services have been stopped

2018-07-13 05:50:37 ForceStopSAVService: Action succeeded

2018-07-13 05:50:37 WaitForSAVService: Action started

2018-07-13 05:50:37 WaitForSAVService: WaitForSAVService: Walking system processes...

2018-07-13 05:50:37 WaitForSAVService: WaitForSAVService: Finished walking system processes.

2018-07-13 05:50:37 WaitForSAVService: Action succeeded

2018-07-13 05:50:37 CheckUninstallDrivers: Action started

2018-07-13 05:50:37 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false.

2018-07-13 05:50:37 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false.

2018-07-13 05:50:37 CheckUninstallDrivers: Action succeeded

2018-07-13 05:50:37 RollbackDisableServices: Action started

2018-07-13 05:50:37 RollbackDisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVService, error 1060.

2018-07-13 05:50:37 RollbackDisableServices: RollbackDisableServices failed to enable SAVService

2018-07-13 05:50:37 RollbackDisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVAdminService, error 1060.

2018-07-13 05:50:37 RollbackDisableServices: RollbackDisableServices failed to enable SAVAdminService

2018-07-13 05:50:37 RollbackDisableServices: Action succeeded

2018-07-13 05:50:37 RunErrorScripts: Action started

2018-07-13 05:50:37 RunErrorScripts: Action succeeded

2018-07-13 05:50:38 RestoreMovedFiles: Action started

2018-07-13 05:50:38 RestoreMovedFiles: RestoreMovedFiles(): Unexpected error 0x00000003 when looking for temporary files

2018-07-13 05:50:38 RestoreMovedFiles: Action succeeded

2018-07-13 05:50:38 SetUpdateFailed: Action started

2018-07-13 05:50:38 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update

2018-07-13 05:50:38 SetUpdateFailed: Action succeeded

Sophos Anti-Virus Major Install Log_180713_035029.txt



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