I have a sophos UTM installed with some endpoints using EndPoint protection.
I am trying to install the agent on a new computer, but it seems like it is only getting partially through.
I am using the endpoint package from the UTM to install. The agent registers with the UTM, but it won't update.
Logs....
2018-05-04T17:09:16.630Z [ 4808] INFO SUL-Log [I49502] Found supplement IDE552 LATEST
2018-05-04T17:09:16.630Z [ 4808] INFO SUL-Log [I49502] Found supplement IDE553 LATEST
2018-05-04T17:09:16.646Z [ 4808] INFO SUL-Log [I49502] Found supplement IDE553 LATEST
2018-05-04T17:09:16.646Z [ 4808] INFO SUL-Log [I19463] Syncing product cd2a5386-f08c-42b1-8d98-40240059e361 591
2018-05-04T17:09:16.646Z [ 4808] ERROR SUL-Log [E59264] Cannot locate server for d1.sophosupd.com/.../d34a527493f39af4491b3e909dc697cax000.dat WinHttpQueryHeaders 12150
2018-05-04T17:09:16.646Z [ 4808] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise
2018-05-04T17:09:16.646Z [ 4808] INFO UpdateLogic::SyncAndInstall Saving state.
2018-05-04T17:09:16.646Z [ 4808] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2018-05-04T17:09:16.646Z [ 4808] INFO UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
2018-05-04T17:09:17.709Z [ 4808] INFO IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR: Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
2018-05-04T17:09:17.709Z [ 6028] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR: Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
2018-05-04T17:09:17.709Z [ 6028] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2018-05-04T17:09:17.709Z [ 4808] INFO WinMain SophosUpdate has completed with the result 0.
2018-05-04T17:09:18.724Z [ 6028] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting
2018-05-04T17:09:18.724Z [ 6028] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
2018-05-04T17:09:18.724Z [ 4808] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
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