Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 12 replies
  • Subscribers 4 subscribers
  • Views 15121 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Windows Desktops not updating with user accounts

Robert Neal

We have a Server/Client environment with Sophos Endpoint Security and Control installed.  Most PC's are running a limited "user" account in a domain and almost everything seems to be working fine...but randomly, some clients won't update at all.

Trying to force an update from the Sophos Enterprise Console on the server doesn't do anything.  Also, manually right clicking and hitting "Update Now" won't fix the issue when logged in via a user account, but if I log in as an administrator, it WILL update the PC.

Is there a fix for this?  Do I have to remotely launch "C:\Program Files (x86)\Sophos\AutoUpdate\SophosUpdate.exe" as an administrator, or is there an easier way?



This thread was automatically locked due to age.
  • 0 in reply to QC

    Hey, good news:  I wrote a basic script to pull a good iupd.cfg stored on our server and overwrite the one on the "no update" computer.  I pushed that out to three machines yesterday afternoon and when I checked this morning, all were reporting as good in the Sophos Console.  All even updated successfully this morning, so there's no after-effects of copying the file.

    So, you've solved it!  Just pushing that file is the fix!  Thanks so much for your help!

  • 0 in reply to Robert Neal

    Hi Robert

     

    I know this is an old post but we have exactly the same issue on a large number of PC's in our environment regarding the iupd.cfg file being corrupt.

     

    Are you able to share the script you wrote so I can try it here please?

     

    Thanks

    Marcus

Unfiltered HTML