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Sophos Central / Intercept X and Skype for Business

Silvio F

Hey there,

 

We have some Major issues while using Sophos Central Endpoint / Intercept X and Skype for Business. Every time someone wants to start a videocall our SfB Client is crashing. There is no entry in the Sophos Eventlog that something blocks SfB or something issn´t permitted. SfB Calls without Video does´nt causing any Errors or Crash. If we deinstall the Sophos Agent everything is fine.

Does someone have similiar Problems and mabye a practical Solution for this Problem.

 



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  • 0 in reply to givemecontrol

    Only thru the exclusion, the registry key wasn't present on the machines in my environment.  Also, this is for skype and not skype for business.

  • 0 in reply to Ernestbaidoo

    This was fixed for Skype for Business in a recent update. If your issue is with Skype i would suggest opening a new thread. 

  • 0 in reply to jak

    Hi 

    Company recently started using Skype for business and as we already use Sophos Central and Intercept X started getting this issue starting up video calls, for the most part we'd only seen this on HP laptops so links to the video driver in use seams to be relevant.

    During testing we played with the admin setting and overrides, found that with Runtime Protection options off we still got the issue but with all options overridden Video calls would start and as long as Skype app wasn't restarted they would still work when everything was turned back on, which points to the files/keys mentioned being accessed then "protected" by Sophos as the root cause

    As per the above advise I add Skype For Business to the Exploit Mitigation Exclusions this worked for us. 

    I'd rather we didn't have such a glaring hole in the protection but as it's our standard IM client globally and this "fixed" the problem it may have to remain as such. Hopefully our other layers of protection cover us.

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