uninstall the Sophos software

Question

Hello, I need help to uninstall the Sophos software from my laptop. I deleted the laptop device from the online Sophos account, because the installation did not complete correctly. 
 Now, when I try to uninstall it, I have this error message "Tamper protection must be disabled - KB-000034808". 
 I disabled the tamper protection on the General settings on the online account, but I can't do it on the device itself, online, because I deleted apriori. 
 How can I fix it, remove this program? All help is much appreciated. 
 Thank you!

Qoosh · Accepted Answer

Could you try the following commands via an Admin Command Prompt? 
 cd C:\Program Files\Sophos\Endpoint Defense SEDcli.exe -OverrideTPoff <password> 
 Use SEDcli.exe to locally manage Tamper Protection settings

Qoosh · Answer

Hi Gabriel , 
 Thanks for reaching out to the Sophos Community Forum. 
 It's possible to view the Tamper Protection password for deleted devices in Sophos Central. You can find more information on this at the following link. - Recover tamper protection passwords 
 
 Go to Reports . 
 Under Endpoint & Server Protection , click Recover Tamper Protection passwords . You see a list of deleted devices. 
 Find the device you want. 
 In the Password(s) column, click View password details . This shows you the password (and previous passwords). 
 
 If you wish to do a full uninstall and reinstall, I'd suggest using the Sophos Zap tool to ensure all components are removed. Ensure the installer package you are using has been downloaded recently as well. A few days or weeks is okay, but using an installer package from months ago is not recommended as some things may have changed.

uninstall the Sophos software

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