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MAC 14.2 Install script Automation Issue

James Morales

We are using a MDM to automate the installation of Sophos Endpoint on MAC 14.2.  We try to use the installation script provided but it always fails to fully install.  The software appears on the Mac but is unable to start.  When I look at the install log output it just says "Installation Failed with: Installation failed (1) ...."  The script works great when running directly on the Mac the issue is when we are trying to push it from our MDM.  Anyone find a solution to this or have any ideas on how to get this to work from a MDM (we are using ManageEngine currently)? 



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  • 0 in reply to James Morales

    How about we try the MDM profiles James ?

    https://support.sophos.com/support/s/article/KB-000045806?language=en_US

    If you haven't read the article , I suggest you take a look at it and follow the instructions under "MMD Correction" and then we push the script ? 

    I strongly believe this would work. It all makes sense cuz the script is going to the endpoint through MDM and it fails where as if the script is run directly its working. In that case configuring MDM profiles may be a good choice for us.

    Please do update me on how it goes. 

    Really curious to find. Thanks again for you time James.

    Ismail Jaweed Ahmed (Ismail) 
    Senior Professional Service Engineer

  • 0 in reply to IsmailJaweed

    Followed your link above and we setup the two PPPC setups and restarted the MAC and tried the script again and its the same  result.

  • 0 in reply to James Morales

    Hi James,

    I'm sorry to hear that the previous steps didn't resolve the issue. Let's try a few more steps to see if we can get this sorted out.

    First Approach:

    1. Removing Sophos Files and Folders: Please follow the instructions below to remove Sophos files and folders, then reboot your Mac.

      Open Terminal and execute these commands:

      bashCopy code
      sudo rm -R /Library/Sophos\ Anti-Virus/ sudo rm -R /Library/Application\ Support/Sophos/ sudo rm -R /Library/Preferences/com.sophos.* sudo rm /Library/LaunchDaemons/com.sophos.* sudo rm /Library/LaunchAgents/com.sophos.* sudo rm -R /Library/Extensions/Sophos* sudo rm -R /Library/Caches/com.sophos.*

    2. Add Full Disk Access via MDM: Once the Mac reboots, please ensure Full Disk Access is granted via MDM.

    3. Push the Script: After the reboot and granting access, try pushing the script again.

    If the Issue Persists:

    1. Remove Sophos Files and Folders: Start by removing the Sophos files and folders as mentioned above and then reboot your Mac.

    2. Remove the com.manageengine.protectord System Extension: This can be done through the Terminal or System Preferences. 

    3. Add Full Disk Access via MDM: After removing the extension and rebooting, ensure Full Disk Access is granted via MDM.

    4. Push the Script: Finally, attempt to push the script again.

    Ismail Jaweed Ahmed (Ismail) 
    Senior Professional Service Engineer

  • 0 in reply to IsmailJaweed

    I have spent a few days working on trying to disable or rename or remove protectord from the system and it is baked in as part of ManageEngine you are not able to remove it without removing ManageEngine all together which defeats the purpose of pushing the script out of ManageEngine.  We need it to work in there.  If that is the issue we need to find a work around.

  • 0 in reply to IsmailJaweed

    Any ides on how else we can try to get this working for us?  Worried that the upcoming updated version in Feb will not fix our issue and we have a few macs this needs to get pushed to.

  • 0 in reply to James Morales

    Hi James, 

    Sorry about the delay. Unfortunately, I do not have a test setup to take this further. I'll try my best to find one and will update this thread soon. 

    Ismail Jaweed Ahmed (Ismail) 
    Senior Professional Service Engineer

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