modernweb.offloading.enabled = 1 not set

Question

Hello, one customer still has the NTP problem. The registry change works manually, after a restart it is deactivated again. How can you roll out the update? 
 Should I enter the license number here?

Qoosh · Answer

Hi Sascha , 
 Thanks for reaching out to the Sophos Community Forum. 
 If you require the updated flag sooner, you will need to open a support case with our team. 
 You can do so either from the Sophos Support portal or by calling our support line using the regional contact numbers under "For Critical Cases" on the following page. - support.sophos.com