Last Sophos Central Activity Shows 2 Months ago

Question

Kindly help me to solve this issue without Re-installing Shopos Endpoint , 
 
 Restart also tried but still below alert shows

FormerMember · Answer

Hi Krishna, 
 If the machine last contacted central/did update 30+ days ago, we usually recommend uninstall>reinstall. 
 What's the OS of that machine? are you getting Failed to Install SME64 : general error on that as well? 
 For now, try these steps. if it won't work then we really need to do reinstall: 
 Disable tamper protection on the machine. 
 Redownload sophos installer and save it to your C:\ 
 Then open cmd as admin>cd to C:\ then type SophosSetup.exe --registeronly 
 
 Regards, 
 Fernan Tutor 
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FormerMember · Answer

Hi Krishnakumar G 
 
 The steps below is my own personal work around. Feel free to try it if you have time. 
 If disabling tamper protection via safemode won't work for you, then please try this now step by step: Open this kb: support.sophos.com/.../KB-000038989 -> download sophoszap and paste it on your C:\ drive Reboot the machine in safemode with command promt then type this: REG ADD "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config" /t REG_DWORD /v SEDEnabled /d 0 /f After disabling tamper, cd to C:\ then type SophosZap --confirm. It should show reboot and re-execute if success. Reboot back in safemode with command prompt again and do SophosZap --confirm If success, reboot back in normal mode. Sophos should now be removed on the machine. This is my ultimate step already. If that won't work for you, then we need now to slave the drive to another machine and edit the registry from there to disable tamper.

Regards, 
 Fernan Tutor

Last Sophos Central Activity Shows 2 Months ago

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