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Cannot find bitlocker recovery key

We have a system with Sophos Device Encryption enabled. The system requested for a recovery key which we found on Sophos central. However, after entering the recovery key, the system restarted and asked for the recovery key again with the same recovery key ID. We searched Sophos Central and could not retrieve the key. We check on the particular computer and found the recovery key has been changed on Sophos Central but not yet synced to the system.

How do we handle this situation?

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