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Programmes start very slowly

digitalRobin

Hi,
we have a problem with the current intercept x client version.
The start of programmes has become very noticeably slower.
Are there any settings in the intercept x so that the programmes start as quickly as usual?



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  • 0 in reply to digitalRobin

    The main aim at the moment is to find the most specific setting causing the delays.

    It seems like there are 2 issues if I have understood what you are seeing correctly.

    1. Opening remote office documents (once Word/Excel are already open - File - Open) is slow - Disabling the scanning of remote files helped with that.

    2. Office applications are slow to load, the part when it displays it is loading plugins. I.e. Just opening Word or Excel, not opening an actual document.

    Maybe 1 is caused by 2? Can you confirm 2 is a problem just starting Word/Excel without opening a document?

    Based on you have reported from the tests, if you rename the hmaplert.dll files, Excel/Word open fast, then that's issue (2) and would seem to be more exploit mitigation related.  The most likely mitigation would be "Protect office applications".  I'd just like to test this is the case having restored the DLLs back again by disabling that one setting.

    At least you can then go to Support and explain the 2 problems (if there are 2) and the 2 settings that appear to help alleviate the issues.

  • 0 in reply to Sophos User930

    It's really when I start only excel or only word

  • 0 in reply to digitalRobin

    Can you clarify if it's slow just opening Excel or Word or opening a file associated with them? E.g.

    1. Just launching Excel or Word from the start menu.

    2. Opening a docx or xlsx file which opens the application.

    I'm not sure if the issue is with the time it takes the application to start or the time it takes remote documents to open which are 2 separate tests.

    If the application is just slow to start even if you don't open a file, I would consider disabling " Protect office applications" to see if that helps as a test.

  • 0 in reply to Sophos User930

    The problem is solved,
    I talked to my colleagues, they told me that Excel and Word start quickly, and that with the removal of the switch (remote files).

    I say thank you very much

    Could you also help me with Webcontrol?

    For example, if I want to block the domain Ebay, unfortunately I cannot specify the domain.
    I have to enter ebay.de ebay.com etc. which is very tedious and very inaccurate.
    Do you have any idea how I can make a single entry to block the entire domain?
    Quick note we do not use Sophos Firewall

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