Sophos not installing all units

Question

Hi 
 
 I have reformatted a laptop that previously had Sophos on it and am now trying to re-install Sophos via the Central.sophos.com administration screens, however it doesn't download certain parts of Sophos. 
 
 The parts not installed are Sophos anti-virus service, Anti-virus status reporter, device control, web control, web filter and web intelligence. 
 I did not customise the download. 
 
 any ideas why these parts are not installing when they did before I reformatted the laptiop? 
 
 thanks 
 
 Mark

Sophos User930 · Accepted Answer

To get more logging out of the CRT to find what it's finding (the remnants case), if you copy the whole "crt" folder ("C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\crt") to the desktop for example from the cache location above, in an admin prompt you can run: .\AVRemoveW.exe -d -t 
 %temp%\avremove.log will highlight what is being found in more detail.

Valla Mark · Answer

Hi 
 
 thanks for the tips. McFee livesafe would not allow Sophos to remove it, so I did it myself and Sophos loaded fully. not sure why it stopped it this time when it worked first time. 
 
 Regards 
 
 Mark

Sophos not installing all units

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