How long should a manual update take?

Question

I have made a policy change that should allow a few applications to not be cleaned up by Sophos X and have clicked the update now on a workstation I want to test this policy on. However, it has been 30 minutes, yet the update has not been pushed yet. How long should this take? Is there a different manual way to push this policy change? 
 I am currently working on the machine I want to apply this to, so it is online. 
 
 Thanks,

QC · Accepted Answer

Hello Martin Blair , 
 first of all, update now instructs a device to check for (and apply) software updates, it has no bearing on policies. Whenever there's a new (settings changed or different) policy for a device/user it's enqueued and it is up to the client to check in to Sophos Central to look for updates to the policy . Neither policies/commands/actions not software updates are ever pushed to the client. 
 How did you determine or what makes you think that the policy has not been received? 
 Christian