Sophos Central Email - Not Receiving Inbound E-mail

Question

Hellow Everyone: 
 Is there something wrong with Sophos Central E-mail? Outbound email is working fine. Inbound email is not working for about 1 hour now. 
 Many Thanks, 
 Baldwin

Jaydeep · Accepted Answer

Hello Baldwin Quibuyen 
 There's nothing reported for Sophos Central as of now. You can always check the status page of central: https://centralstatus.sophos.com to see if there are any issues or impact with services.

Baldwin Quibuyen · Answer

Sorry everyone for taking this long in updating this case. Sophos has a documentation regarding the Email Encryption and we totally missed that. Thanks to Sophos support for pointing that up. We have followed the advise of Support and seems things are working fine. We'll continue to monitor and post any issues that we may encounter. 
 For everyone's info, here's what support told us: 
 "...using Encryption on the Sophos Central you need to make sure that TLS (Transport Layer Security) v1.2 is also enabled on your email gateway otherwise the connection with Sophos will break and you will not be able to send or receive email. The ciphers required are 'TLSv1.2+FIPS:kRSA+FIPS:!eNULL:!aNULL' " 
 The highlighted part was the one we missed :-)