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Sophos Central Server changing file attributes remotely causes explorer to freeze for 20 to 30 seconds

Hi, 

 

I have been having a weird issue, for awhile I thought it was a Windows issues and made a case with Microsoft, after going back and forth with them for about a week or two we realized it was Sophos.

 

Basically if I have a share folder or unc patch to a server and attempt to change a files attributes i.e. read only or hidden the window will essentially lock up for 20 to 30 seconds when I click apply.  This happens regardless of the user, I even tried domain admin same thing.  It is also regardless of which server I try to connect and make the changes to (we have 7 or 8).  It does not happen from workstation to workstation or server to workstation only workstation to server or server to server, basically only when the target OS the file is on is a Windows Server, I can confirm it happens on Server 2008R2, Server 2012 and Server 2016.  What is more odd is I originally dismissed Sophos due to disabling Sophos via the console login with the tamper protection password and still seeing the issue, basically I can completely disable Sophos and the issue is still there.

However up Microsofts request I uninstalled Sophos, magically the issue disappeared, I then reinstalled and there is was again.  

 

Any Ideas?



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